Cannot restore my backup

[Betina GrafParticipant]

Hello,

I have the problem, that since the update of the database I cannot restore a backup any more.

There is the message:

Herunterladen (sofern notwendig) und Vorbereiten der Sicherungsdateien
Lade Sicherungsdateien herunter, falls notwendig
Herunterladen mu-plugins (Mar 26, 2024 0:05):
mu-plugins
Remote fetch failed
Kleine lokale Sicherung vorhanden

And the second message:

Herunterladen db (Mar 26, 2024 0:05)
db:
Remote fetch failed
Keine lokale Sicherung vorhanden

Then UpdraftPlus tries to restore, but there are these messages, so the system seems to work infinitely and I do not get the restore.

Can you help me, please?

Best regards,
Betina Graf

[Betina GrafParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi Betina,

It appears that UpdraftPlus is no longer able to find the backup you are trying to restore.
Can you click on the “Rescan local/remote storage” backup to update the backup list. Do you still see the backup that you were trying to use for restore?

Thanks,
Bryle

[Betina GrafParticipant]

Hi Bryle,

thank you very much for your response!

Maybe you mean the link “Remote-Speicher erneut einlesen”?

There appears a warning: “Warning: if you continue, you will add all backups stored in the configured remote storage directory (whichever ite the were created by).

Is this correct? I don’t want to make something wrong with it …

Best regards,
Betina

[Betina GrafParticipant]

Hello Bryle,

now I have clicked this link “Remote-Speicher erneut einlesen”, and there is an error message:

“An error condition has occured for the first time during this job (Mrz 27 04:34:21)”

Can you help me, please?

Best regards,
Betina

[Bryle CroduaModerator]

Hi Betina,

“An error condition has occured for the first time during this job (Mrz 27 04:34:21)”
> This message is the error of the current backup process.

After clicking the “Remote-Speicher erneut einlesen” do you still the backup that you were trying to restore?
If yes, please can you attempt one more restore?

Thanks,
Bryle

[Betina GrafParticipant]

Hello Bryle,

now I did the following steps with the backup of this night:

1. I tried to restore the backup, but there are still the 2 warnings
2. Then I clicked on the link “Remote-Speicher erneut einlesen”: https://ibb.co/MRFxFcp
2. There is this warning I already wrote to you: https://ibb.co/rFtvrcV
3. There is this Google drive message “Google drive: Invalid request (refresh token not present).”: https://ibb.co/MRFxFcp, but I use the dropbox for the UpdraftPlus backups; on Google drive I think I do not have enough space for the backups.

I hope, you can help me!

Best regards,
Betina

[Betina GrafParticipant]

Ah, and here is the screenshot that I only activated the dropbox: https://ibb.co/MNK9kpH

Best regards,
Betina

[Bryle CroduaModerator]

Hi Betina,

Sorry, I need one more information from
you. Can you please send us a copy of the backup log?
This log can be found in the Existing Backups tab of the UpdraftPlus dashboard.
If you cannot access the UpdraftPlus dashboard, then you can find the log file in the ‘wp-content/updraft’ directory via FTP or your hosts’ file manager.

Best Wishes,
Bryle

[Betina GrafParticipant]

Hello Bryle,

hm, could you please tell me your email, that I can send you the file?

Because the content of the file is too long to copy it in here.

Best regards,
Betina Graf

[Betina GrafParticipant]

Hello Bryle,
I really hope you can help me, because I want to go live with the new website next week.
Here I cannot upload a file, so please tell me your email to send you the file.
Best regards,
Betina Graf

[VanessaModerator]

Hi Betina,

You can post the log using a tool such as pastebin.com or you can attach the log to this form and we can assist via our helpdesk: https://updraftplus.com/paid-support-requests/

[Author]

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