Can't activate addon + warning won't go away after renewing

[IsabelParticipant]

Hi.

1) I just purchased UpdraftPlus again after the renewal period, and the plugin and WordPress are connected as they were before. Still I have this warning on top of the plugins page:

“Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”

2) According to this page https://updraftplus.com/my-account/my-add-ons-and-support/ I should be able to install/activate the add-on “UpdraftPlus : Migrate a WordPress site to a different location.”. I am not. The link illustrated here: https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/#claimaddon does not appear anywhere.

This is too complicated and should be really simple!

[udadminKeymaster]

Hi Isabel,

I have adjusted the licence server now, so that it recognises your purchase as a renewal. There’s no need to de-install or re-install anything… if you’ve not de-installed anything, then just go to the ‘Updates’ page, and there should be an update available for UD there.

David

[NorbertParticipant]

I’ve got the same problem as Isabel. Additionally my license seems to be registered to 2 of my development/testing sites that don’t exist anymore.

[Dee NutbourneModerator]

Hi Norbert,

I have adjusted your licences and removed the development sites that no longer exist.

Best Wishes,
David N

[NorbertParticipant]

Hi David,

all works now. Thanks.

also, I’ve notice that my renewal was eligible to 40% discount, but I forgot to add the code during the purchase. Would it be possible to apply it now?

Thanks
Norbert

[Dee NutbourneModerator]

Hi Norbert,

Could you open a ticket through our Customer Support Form? We can then start a partial refund on your purchase.

(The support form itself displays on that page after clicking ‘search’)

Best Wishes,
David

[JamesParticipant]

I have the same problem. Have renewed UpdraftPlus but can’t update the plugin on my multisite installation and I can’t get the warning message to go away.

[udadminKeymaster]

Hi James,

Please can you fill out this form? It will take the details of which site the problem is on, and other relevant things so that we can investigate: https://updraftplus.com/paid-support-requests/

Many thanks,
David

[JamesParticipant]

This morning I was able to update the plugin (my dashboard showed UpdraftPlus as “having a new version” which it didn’t show yesterday). So, problem fixed. Don’t know why there was a 12 hour or so delay.

[udadminKeymaster]

my dashboard showed UpdraftPlus as “having a new version” which it didn’t show yesterday … Don’t know why there was a 12 hour or so delay.

Depending exactly on which pages you visit, WordPress only checks for available updates every 12 or 24 hours.

David

[Ahmed Kamar eddineParticipant]

Hello,

I am having the same problem. I have just renewed my subscription and I am still getting the following message.

Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

Regards

Ahmed

[udadminKeymaster]

Ahmed,

Please try again now.

David

[Ahmed Kamar eddineParticipant]

This reply has been marked as private.

[HelenParticipant]

I’ve got the exact same problem. I renewed my subscription in July and thought it had updated, but I’m getting the following message.
“Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”

I’ve spent an hour trying to figure this out, and no luck.

Thank you!

Helen

[aporterModerator]

Hi Helen,

Please could you fill out this form https://updraftplus.com/paid-support-requests/ so we can investigate.

Best Wishes,

Ashley

[Author]

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