Can't activate addon + warning won't go away after renewing

[DeborahParticipant]

HELP!! Order #249822 (placed today – 12/16/2017)

I initially purchased UpdraftPro PREMIUM personal over a year ago. I let it expire.

This morning I purchased Updraft Pro PREMIUM BUSINESS. I did not find or use an ‘upgrade discount’ link – unfortunately THAT was not easily found until AFTER purchase.

But ok… I just want to get it up and running and get to work. So…

Before installing the new zip file, I deleted the original Premium Personal version.

I’ve now been trying to get through Step 4 of getting this activated and working on my site and I’m HUNG … I click the link to refresh my site, but there is NO ‘activate’ link to start claiming my addons, nothing.

I can NOT get rid of the message at top of page that says my license has expired and I no longer get updates.

I’m stuck in a circle jerk and this should NOT be as difficult and time consuming as it is.

I fear that my OLD license keys and possibly my site are HUNG in the UpDraftPlus verification process and I will be lost there forever. PLEASE HELP.

[aporterModerator]

Hi Deborah,

Please could you fill out this form https://updraftplus.com/paid-support-requests/ so we can help resolve the issue.

Best Wishes,

Ashley

[Sally HoffmanParticipant]

Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

I have renewed and I have tried a million times to install this plugin and it is not backing my site up successfully. I continue to receive this msg and don’t know what else to do. my site is sallyhoffmandesigns.com

My purchased support
Purchased 15 July 2017: Active ongoing subscription (expires: 2018-07-15) (1-year ongoing support) (3 days, by email & forum)

[email protected]

This process should not be so difficult. I have pd for this plugin twice and never been able to use it!! Please help me.
Thanks, Sally Hoffman

[Dee NutbourneModerator]

Hi Sally,

Apologies for the inconvenience.

I have adjusted your licenses to correctly reflect your purchase.
Please could you connect your site to your account again? You should now be able to activate the addons.

If not, please could you open a support ticket, and we can install and activate the plugin for you:
https://updraftplus.com/paid-support-requests/

[WilliamParticipant]

I have renewed my license for an add-on, but I am still receiving the following error at the top of the plugins page:

Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

Also, Updraft Plus is no longer showing a dozen backups I was maintaining from 2017.

Thank you. Bill

[Dee NutbourneModerator]

Hi Bill,

I have adjusted that license for you now.

For the missing backup set issue, please could you open a new thread or support ticket, and send us a copy of the latest backup log?

Best Wishes,
David N

[WilliamParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi William,

Please could check directly from your S3 account if the backups still exists?

Regards,
Bryle

[WilliamParticipant]

Bryle,

Thank you for your prompt response. Although I did not manually request deletion, something must have gone wrong because they have been deleted. I think my only option is to ask if Amazon has a process for restoring deleted files.

Bill

[DavidParticipant]

I’m having the same issue. Any help is appreciated.

edit: same issue as in my license won’t renew on my site.

[Dee NutbourneModerator]

Hi @David,

From our records, the licenses on your account are correct.

Please could you try following the ‘refresh the connection to your account’ link at the top of the Premium/Extensions tab?

Best Wishes,
David N

[jshielParticipant]

I’m having the exact same problem.
Paid my money and nothing but warnings.

[Dee NutbourneModerator]

Hi @jshiel,

Apologies, I have adjusted your licences to correctly reflect the renewal.

Best Wishes,
David N

[AndreasParticipant]

Hello,
same problem here. I am still getting the warning although I purchased a new license.

I have followed the instructions on https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/

Am I still stuck on my old expired license? I would like to use my new license for https://whatsoftwarecando.org (same as the expired old one).

Regards,
Andreas

[Bryle CroduaModerator]

Hi @Andreas,

I have adjusted your licences now. The renewal message should now disappear.

Regards,
Bryle

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