Can’t connect to new paid subscription

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  • January 15, 2020 at 5:46 pm #495323
    beth15
    Participant

    I have just upgraded and I’m trying to connect using email and password but I get the following error message.

    “A key was created, but the attempt to register it with UpdraftPlus.com was unsuccessful – please try again later”.

    I keep trying but to no avail.

    Is this an issue my end or yours please?

    January 16, 2020 at 12:54 am #495544
    Bryle Crodua
    Moderator

    Hi,

    Can you please try to Wipe settings from UpdraftPlus > Advanced tools > Wipe settings, click the Wipe settings button, Then go back to Premium extensions tab and enter your registered email/password to connect to UpdraftPlus.com and activate the add-on.

    Regards,
    Bryle

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