can’t install personal premium due to existing folder?

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  • January 3, 2021 at 5:59 pm #796490
    michelle bobzien
    Participant

    I deactivated & deleted free version first, followed install directions for new & receive the below message “destination folder already exists?”

    Installing plugin from uploaded file: updraftplus.zip
    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /data/57/5/127/23/5127512/user/6162727/htdocs/wp-content/plugins/updraftplus/

    Return to Plugin Installer

    January 3, 2021 at 5:59 pm #796491
    michelle bobzien
    Participant
    This reply has been marked as moderator-only.
    January 3, 2021 at 11:52 pm #796685
    Bryle Crodua
    Moderator

    Hi,

    Apologies.
    It appears that an UpdraftPlus folder already exists.

    The best solution is to manually remove ‘updraftplus’ folder via FTP from the ‘wp-content/plugins/’ directory.

    Then manually upload the plugin via FTP. Download a fresh copy of the plugin from our install guide here. Then, unzip and upload to ‘wp-content/plugins’ so it becomes ‘wp-content/plugins/updraftplus’.

    After uploading the files, you can then activate the add-ons and connect plugin to UpdraftPlus.com from your WordPress dashboard.

    Kind Regards,
    Bryle

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