Can’t remove assigned licence

[gerardrechesParticipant]

I just purchased UpdraftPlus Premium Personal and the first thing I wanted to do was to test some features between sites. What I didn’t know is that the licence would keep assigned to a domain even after removing the plugin.

I followed the topics I found here about this matter, but even after disconnecting the account and removing the plugin, I cannot remove the domain that has been automatically assigned to the licence from my account panel, there’s just no option for it.

The assigned domains are:
https://wpboilerplate.wp
https://revelacionesoterica.com

The first one is fine because I will use it regularly, even if it’s a localhost site. But I would like to remove the second one, as I don’t intend to be using UpdraftPlus there, I just wanted to try the plugin’s features.

On the other hand, I see on my account that it says that I have an unlimited entitlement for UpdraftPlus: Migrate, which I didn’t know it was unlimitedly included with UpdraftPlus Premium, and I cannot find anything about it at https://updraftplus.com/shop/updraftplus-premium/ so I’m not sure that it’s meant to be that way. PS: My bad, I’ve just seen about the licences being locked for 30 days in the FAQ… Would you still be so kind to remove the mentioned site for me so that I don’t have to wait that time until I can use it in the domain that I will really need it?

[Bryle CroduaModerator]

Hi,

To check further on this, could you please provide us your UpdraftPlus account email?

Regards,
Bryle

[gerardrechesParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi,

Apologies for the delay.

I have reset the second license for you now.

Please see FAQ how you can reset the license in the future – https://updraftplus.com/faqs/how-can-i-release-re-cycle-a-licence/

Migrator is an unlimited add-on and is part of the package. It can installed independently.

To activate the Migrator only, follow the installation guide to Step 4. At Step 4, find the Migrator entry in the Premium/Extensions tab (rather than the ‘All Add-ons’ entry), and follow the activation link for Migrator. UpdraftPlus will then prompt you to update and activate Migrator.

Regards,
Bryle

[gerardrechesParticipant]

Thanks Bryle!

[Bryle CroduaModerator]

You are welcome!

Feel free to open a new topic if you have other concerns/questions.

Be Safe!
Bryle

[Nicolas RautureauParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi Nicolas,

Thanks for adding in your details.

I have reset the license for you now.

Please check this link on how you can reset/release the license for a domain in the future:

How can I release / re-cycle a licence?

Regards,
Bryle

[Nicolas RautureauParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi Nicolas,

It sometimes takes a few days for that to appear on your account. Make sure you have disconnected and de-installed the plugin on the site.
If that does not happen though, please feel free to message us and we can reset it for you.

Regard,
Bryle

[Nicolas RautureauParticipant]

Hi Bryle,

thank you !

Best regards,

Nicolas

[Bryle CroduaModerator]

You’re welcome!

If you have any questions/concerns, please open a new topic or submit through our customer support form here – https://updraftplus.com/paid-support-requests/

Best Wishes,
Bryle

[Colin MulcahyParticipant]

Hi,

I renewed my subscription for 10 sites.

I’m trying to unassign my license to two websites so I can apply the license to two other ones that now require a license.

The two websites unfortunately didn’t have the plugins uninstalled as the installations needed to be deleted, moved and rebuilt. So the two domains don’t have a reset button active on the license page.

https://konopizza.ie
https://irishdesigners.com

Thank you for your help.

Colin

[Bryle CroduaModerator]

Hi Colin,

Please can you provide us your UpdraftPlus.com email address?

Thanks,
Bryle

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