Charged twice for renewal

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Charged twice for renewal

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • January 30, 2020 at 2:37 pm #504273
    cody.smith
    Participant

    Hey guys,

    I got an email from your system on 1/1/2020 telling me my license was set to expire soon. I decided to renew early, so I placed what I thought was a renewal order on 1/2/2020 (Order #486954).

    Then, a few days ago on 1/26/2020 I was auto-billed for the same item again. Order #501724.

    Can someone please help me getting one of these charges refunded? Thank you in advance! Let me know if I need to get this done through another channel (email, etc.)

    January 30, 2020 at 4:03 pm #504347
    Bryle Crodua
    Moderator

    Hi,

    Sorry, we cannot process refunds here.
    Please send a refund request using this from – https://updraftplus.com/paid-support-requests/

    Thanks,
    Bryle

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • The topic ‘Charged twice for renewal’ is closed to new replies.