Clone free for Premium users?

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Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • September 18, 2018 at 3:48 pm #306241
    Ron
    Participant

    Hi,

    I have a premium account bur I can not use the new clone feature because I have no credits.

    Your email says:

    PS – Best of all, we’ve included free clone credits for all Premium customers so you can try the service free of charge right now. Just update to the latest version of UpdraftPlus, go to the ‘Migration / Clone’ tab in the settings page and select the UpdraftClone option.

    Please help

    September 18, 2018 at 4:27 pm #306261
    Brenda Malone
    Participant

    I came here to ask the exact same question.

    September 18, 2018 at 4:35 pm #306265
    trisha.torrey
    Participant

    I’ll third that. I’ve tried a number of attempts, but they all lead to 0 tokens

    September 18, 2018 at 5:07 pm #306276
    Dee Nutbourne
    Moderator

    Hi all,

    Apologies, It appears that there was a bug when assigning the tokens to your accounts.
    I have updated each account manually now. You should now be able to create clones

    Best Wishes,
    David N

    September 18, 2018 at 5:23 pm #306282
    Patricia
    Participant

    I just purchased some tokens as there were no free tokens in my account. Will you please add some into my account as well.
    Thank You

    September 18, 2018 at 5:52 pm #306293
    Christophe
    Participant

    Same issue for my account, 0 token available

    September 18, 2018 at 8:15 pm #306321
    trisha.torrey
    Participant

    David N from UpdraftPlus – thank you for getting on this SO quickly.

    I tried the clone – it’s fantastic! I was able to try to some changes I have wanted to make to my site. One works great. One does not. No interruption for my visitors…

    I truly appreciate you prompt service, especially because it worked so well. I’ll be purchasing tokens to do this again in the future :-)

    Trisha

    September 19, 2018 at 8:47 am #306425
    Christophe
    Participant

    David N (or any other UpdraftPlus Modertor),
    Is it possible to get support about my 0 Token available on my Premium account ?
    Thanks
    Christophe
    mail : [email protected]

    September 19, 2018 at 3:15 pm #306541
    Dee Nutbourne
    Moderator

    Hi Patricia, Christophe,

    Apologies, it turns out that an error occurred when initially assigning coupons to exiting customers.
    This has now been rectified, and the free tokens added to your accounts.

    Best Wishes,
    David N

    September 19, 2018 at 3:50 pm #306552
    Patricia
    Participant

    Thank you for fixing this! Love the Clone feature!

    September 19, 2018 at 5:37 pm #306586
    Ron
    Participant

    Thank you!

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