Clone/Restore stuck on "Processing…"

[PatrickParticipant]

Just like the user in this thread, https://updraftplus.com/forums/topic/migratingbackup-stuck-on-processing/, my attempt to clone to a new site server using “Restore” gets stuck on a screen that merely says:

– – –

Restore backup from: Jun 02, 2017 14:55 (backup set imported from remote location)

Retrieving (if necessary) and preparing backup files…

Processing…

– – –

I’ve used the Developer Tools Console and get this error message from Chrome browser:

– – –

updraft-admin.js?ver=2.13.1.1:74 updraft_send_command: error: error (Gateway Timeout)
updraft-admin.js?ver=2.13.1.1:75 Object {readyState: 4, getResponseHeader: function, getAllResponseHeaders: function, setRequestHeader: function, overrideMimeType: function…}
updraft-admin.js?ver=2.13.1.1:1078 Error caught by UpdraftPlus ajaxError handler (follows) for /wp-admin/admin-ajax.php
updraft-admin.js?ver=2.13.1.1:1079 Gateway Timeout
– – –

Any suggestions on how to get around this?

[Bryle CroduaModerator]

Hi Patrick,

It appears that the migration process is being killed off while retrieving backup files.

To determine the cause of the error, could you (or your hosts/server admin) check the PHP error logs? These logs should contain a record of the exact error.

Kind Regards,
Bryle

[Author]

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