Migrating/backup stuck on processing

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  • This topic has 11 replies, 2 voices, and was last updated 7 years ago by Dee Nutbourne.
Viewing 12 posts - 1 through 12 (of 12 total)
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  • April 3, 2017 at 8:50 am #201870
    Jeffrey
    Participant

    Hi Updraft,

    I used to test my backup on my backup site, but lately migrating/recovering it keeps processing. I waited over an hour and it still doesn’t recover. I tried on different locations, so i can’t say it’s my pc or firewall and i also tried firefox instead of chrome, but my backups won’t go past processing.

    Can you please help me?

    Best regards,
    Jeff

    April 3, 2017 at 8:44 pm #202001
    Dee Nutbourne
    Moderator

    Hi Jeff,

    Please could you send us a copy of some of the latest restoration logs?
    These can be found in the ‘wp-content/updraft’ directory of the site via FTP.

    Best Wishes,
    David N

    April 5, 2017 at 11:02 am #202253
    Jeffrey
    Participant

    Hi David,

    i tried a new backup again yesterday and it was stuck on precesssing again and it doesn’t create a log file. So i tried to recover seperately. First theme, plugin and other and worked instantly. Then i tried uploads of almost 800mb worked fine. Finally i did the database (with migraton) and there is where it gets stuck on processing. It doesn’t load, give an error message or anything.

    So i guess there is where the problem is. Can you help me with that?

    Below i will post the logs of the files that did recover.

    Best regards,
    Jeff

    Log file 1:
    0000.001 () Opened log file at time: Tue, 04 Apr 2017 21:42:18 +0000 on https://www.koningjeffrey.nl/word
    0000.001 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.12.40.1 WP: 4.7.3 PHP: 5.4.45 (cgi-fcgi, Linux shared.keurigonline46.nl 2.6.32-48-pve #1 SMP Thu Oct 27 07:16:29 CEST 2016 x86_64) MySQL: 5.5.27 WPLANG: nl_NL Server: Apache/2 safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 33.9M | 34.5M) multisite: N openssl: OpenSSL 1.0.1e-fips 11 Feb 2013 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.001 () Free space on disk containing Updraft’s temporary directory: 238428.4 MB
    0000.002 () Restore job started. Entities to restore: plugins, themes, others. Restore options: {“updraft_restorer_replacesiteurl”:true,”updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false}
    0000.028 () Entity: plugins
    0000.028 () restore_backup(backup_file=backup_2017-04-04-2023_Lascentrum_962387a87f8e-plugins.zip, type=plugins, info=a:2:{s:4:”path”;s:74:”/home/konin31/domains/koningjeffrey.nl/public_html/word/wp-content/plugins”;s:11:”description”;s:7:”Plugins”;}, last_one=)
    0000.028 () Unpacking backup… (backup_2017-04-04-2023_Lascentrum_962387a87f8e-plugins.zip, 52.5 Mb)
    0004.620 () Moving old data: filesystem method / updraft_dir is potentially possible
    0004.621 () Moving old data: can potentially use wp_filesystem method / -old
    0004.621 () Moving old data out of the way…
    0004.943 () Top-level entities being moved: akismet, index.php, updraftplus, hello.php, wpclef, limit-login-attempts
    0004.947 () Moving unpacked backup into place…
    0007.368 () Top-level entities being moved: akismet, yith-woocommerce-category-accordion-premium, index.php, updraftplus, yith-woocommerce-recently-viewed-products-premium, wpml-media-translation, wpml-translation-management, woocommerce-multilingual, yop-poll, wpml-string-translation, wpide, woocommerce, sitepress-multilingual-cms, revslider, real3d-flipbook, hogash-post-love, yith-woocommerce-category-accordion, yith-woocommerce-brands-add-on-premium, CuteSlider, woocommerce-collapsing-categories, youtube-embed-plus, gridlist-view-for-woocommerce, woocommerce-extra-product-sorting-options, formilla-live-chat, yith-woocommerce-request-a-quote-premium, wp-super-cache, duplicate-menu, tawkto-live-chat, znpb-flipbox, yith-woocommerce-featured-audio-video-content-premium, tinymce-advanced
    0007.399 () Cleaning up rubbish…
    0007.401 () Entity: themes
    0007.401 () restore_backup(backup_file=backup_2017-04-04-2023_Lascentrum_962387a87f8e-themes.zip, type=themes, info=a:2:{s:4:”path”;s:73:”/home/konin31/domains/koningjeffrey.nl/public_html/word/wp-content/themes”;s:11:”description”;s:6:”Themes”;}, last_one=)
    0007.401 () Unpacking backup… (backup_2017-04-04-2023_Lascentrum_962387a87f8e-themes.zip, 9.1 Mb)
    0008.129 () Moving old data: filesystem method / updraft_dir is potentially possible
    0008.129 () Moving old data: can potentially use wp_filesystem method / -old
    0008.129 () Moving old data out of the way…
    0008.167 () Top-level entities being moved: index.php, twentyfifteen, twentysixteen, twentyseventeen
    0008.167 () Moving unpacked backup into place…
    0008.446 () Top-level entities being moved: index.php, twentyfourteen, kallyas, twentyfifteen, twentysixteen
    0008.450 () Cleaning up rubbish…
    0008.452 () Entity: others
    0008.452 () restore_backup(backup_file=backup_2017-04-04-2023_Lascentrum_962387a87f8e-others.zip, type=others, info=a:2:{s:4:”path”;s:66:”/home/konin31/domains/koningjeffrey.nl/public_html/word/wp-content”;s:11:”description”;s:6:”Others”;}, last_one=1)
    0008.452 () Unpacking backup… (backup_2017-04-04-2023_Lascentrum_962387a87f8e-others.zip, 1.5 Mb)
    0008.620 () Cleaning up rubbish…
    0008.627 () The current theme was not found; to prevent this stopping the site from loading, your theme has been reverted to the default theme
    0008.627 () Restore successful!
    0008.627 () Restore successful

    Log file 2:
    0000.004 () Opened log file at time: Tue, 04 Apr 2017 21:42:45 +0000 on https://www.koningjeffrey.nl/word
    0000.004 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.12.40.21 WP: 4.7.3 PHP: 5.4.45 (cgi-fcgi, Linux shared.keurigonline46.nl 2.6.32-48-pve #1 SMP Thu Oct 27 07:16:29 CEST 2016 x86_64) MySQL: 5.5.27 WPLANG: nl_NL Server: Apache/2 safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 35.2M | 35.8M) multisite: N openssl: OpenSSL 1.0.1e-fips 11 Feb 2013 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.005 () Free space on disk containing Updraft’s temporary directory: 238420 MB
    0000.006 () Restore job started. Entities to restore: uploads. Restore options: {“updraft_restorer_replacesiteurl”:false,”updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false}
    0000.025 () Entity: uploads
    0000.025 () restore_backup(backup_file=backup_2017-04-04-2023_Lascentrum_962387a87f8e-uploads2.zip, type=uploads, info=a:2:{s:4:”path”;s:74:”/home/konin31/domains/koningjeffrey.nl/public_html/word/wp-content/uploads”;s:11:”description”;s:7:”Uploads”;}, last_one=)
    0000.025 () Unpacking backup… (backup_2017-04-04-2023_Lascentrum_962387a87f8e-uploads2.zip, 348.2 Mb)
    0024.890 () Moving old data: filesystem method / updraft_dir is potentially possible
    0024.890 () Moving old data: can potentially use wp_filesystem method / -old
    0024.890 () Moving old data out of the way…
    0024.891 () Moving unpacked backup into place…
    0025.831 () Cleaning up rubbish…
    0025.832 () restore_backup(backup_file=backup_2017-04-04-2023_Lascentrum_962387a87f8e-uploads.zip, type=uploads, info=a:2:{s:4:”path”;s:74:”/home/konin31/domains/koningjeffrey.nl/public_html/word/wp-content/uploads”;s:11:”description”;s:7:”Uploads”;}, last_one=1)
    0025.833 () Unpacking backup… (backup_2017-04-04-2023_Lascentrum_962387a87f8e-uploads.zip, 398.5 Mb)
    0058.929 () Moving unpacked backup into place…
    0060.883 () Cleaning up rubbish…
    0060.887 () Restore successful!
    0060.887 () Restore successful

    Browser log 1:
    0000.026 (R) [notice] Looking for plugins archive: file name: backup_2017-04-04-2023_Lascentrum_962387a87f8e-plugins.zip
    0000.026 (R) [notice] Archive is expected to be size: 53727.5 KB: OK
    0000.026 (R) [notice] Looking for themes archive: file name: backup_2017-04-04-2023_Lascentrum_962387a87f8e-themes.zip
    0000.026 (R) [notice] Archive is expected to be size: 9331.6 KB: OK
    0000.026 (R) [notice] Looking for others archive: file name: backup_2017-04-04-2023_Lascentrum_962387a87f8e-others.zip
    0000.027 (R) [notice] Archive is expected to be size: 1543.6 KB: OK
    0000.028 (R) [notice] Unpacking backup… (backup_2017-04-04-2023_Lascentrum_962387a87f8e-plugins.zip, 52.5 Mb)
    0004.622 (R) [notice] Moving old data out of the way…
    0004.947 (R) [notice] Moving unpacked backup into place…
    0007.399 (R) [notice] Cleaning up rubbish…
    0007.401 (R) [notice] Unpacking backup… (backup_2017-04-04-2023_Lascentrum_962387a87f8e-themes.zip, 9.1 Mb)
    0008.129 (R) [notice] Moving old data out of the way…
    0008.168 (R) [notice] Moving unpacked backup into place…
    0008.450 (R) [notice] Cleaning up rubbish…
    0008.452 (R) [notice] Unpacking backup… (backup_2017-04-04-2023_Lascentrum_962387a87f8e-others.zip, 1.5 Mb)
    0008.620 (R) [notice] Cleaning up rubbish…
    0008.627 (R) [notice] The current theme was not found; to prevent this stopping the site from loading, your theme has been reverted to the default theme
    0008.627 (R) [notice] Restore successful!

    Browser log 2:
    0000.023 (R) [notice] Looking for uploads archive: file name: backup_2017-04-04-2023_Lascentrum_962387a87f8e-uploads2.zip
    0000.023 (R) [notice] Archive is expected to be size: 356573.9 KB: OK
    0000.023 (R) [notice] Looking for uploads archive: file name: backup_2017-04-04-2023_Lascentrum_962387a87f8e-uploads.zip
    0000.023 (R) [notice] Archive is expected to be size: 408040.7 KB: OK
    0000.026 (R) [notice] Unpacking backup… (backup_2017-04-04-2023_Lascentrum_962387a87f8e-uploads2.zip, 348.2 Mb)
    0024.890 (R) [notice] Moving old data out of the way…
    0024.891 (R) [notice] Moving unpacked backup into place…
    0025.831 (R) [notice] Cleaning up rubbish…
    0025.833 (R) [notice] Unpacking backup… (backup_2017-04-04-2023_Lascentrum_962387a87f8e-uploads.zip, 398.5 Mb)
    0058.929 (R) [notice] Moving unpacked backup into place…
    0060.883 (R) [notice] Cleaning up rubbish…
    0060.887 (R) [notice] Restore successful!

    April 5, 2017 at 8:09 pm #202351
    Dee Nutbourne
    Moderator

    Hi,

    Please could you open your browser’s developer console (instructions here), then attempt to restore the database again?

    At the point that the process halts, you should see some errors appear in the console.
    Please could you send us a copy of those errors?

    Best Wishes,
    David N

    April 10, 2017 at 6:46 am #203077
    Jeffrey
    Participant

    Hello David,

    I just did this on 1 location, but i get this in the browser developer console:

    JQMIGRATE: Migrate is installed, version 1.4.1
    updraft-admin.js:781 Array[0]length: 0__proto__: Array[0]
    updraft-admin.js?ver=2.12.40.21:1718 UpdraftPlus: items which still require downloading follow
    updraft-admin.js?ver=2.12.40.21:1720 Array[0]length: 0__proto__: Array[0]concat: concat()constructor: Array()copyWithin: copyWithin()entries: entries()every: every()fill: fill()filter: filter()find: find()findIndex: findIndex()forEach: forEach()includes: includes()indexOf: indexOf()join: join()keys: keys()lastIndexOf: lastIndexOf()length: 0map: map()pop: pop()push: push()reduce: reduce()reduceRight: reduceRight()reverse: reverse()shift: shift()slice: slice()some: some()sort: sort()splice: splice()toLocaleString: toLocaleString()toString: toString()unshift: unshift()Symbol(Symbol.iterator): values()Symbol(Symbol.unscopables): Object__proto__: Object
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4 POST https://www.koningjeffrey.nl/word/wp-admin/admin-ajax.php 504 (Timeout while reading response from Server)
    send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    updraft_send_command @ updraft-admin.js?ver=2.12.40.21:84
    updraft_restorer_checkstage2 @ updraft-admin.js?ver=2.12.40.21:1111
    updraft_send_command.alert_on_error @ updraft-admin.js?ver=2.12.40.21:1725
    success @ updraft-admin.js?ver=2.12.40.21:65
    i @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2
    fireWith @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2
    y @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    c @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    updraft-admin.js?ver=2.12.40.21:74 updraft_send_command: error: error (Timeout while reading response from Server)
    updraft-admin.js?ver=2.12.40.21:75 Object {readyState: 4, responseText: “<!DOCTYPE HTML PUBLIC “-//W3C//DTD HTML 4.01 Trans… </div> <!– END: div#page –>↵ </body>↵</html>↵”, status: 504, statusText: “Timeout while reading response from Server”}
    updraft-admin.js?ver=2.12.40.21:1078 Error caught by UpdraftPlus ajaxError handler (follows) for /word/wp-admin/admin-ajax.php
    updraft-admin.js?ver=2.12.40.21:1079 Timeout while reading response from Server

    April 11, 2017 at 6:57 am #203278
    Jeffrey
    Participant

    Hi David,

    So i did it at another location and got this:

    jquery.blockUI.js Failed to load resource: the server responded with a status of 400 (Bad Request)
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:9 JQMIGRATE: Migrate is installed, version 1.4.1
    jquery.blockUI.js Failed to load resource: the server responded with a status of 400 (Bad Request)
    googlecloud.png Failed to load resource: the server responded with a status of 400 (Bad Request)
    dreamobjects_logo-horiz-2013.png Failed to load resource: the server responded with a status of 400 (Bad Request)
    webdav.png Failed to load resource: the server responded with a status of 400 (Bad Request)
    multisite.png Failed to load resource: the server responded with a status of 400 (Bad Request)
    autobackup.png Failed to load resource: the server responded with a status of 400 (Bad Request)
    s3-enhanced.png Failed to load resource: the server responded with a status of 400 (Bad Request)
    http://www.koningjeffrey.nl.js Failed to load resource: the server responded with a status of 404 (Not Found)
    eluxer.net/code?sesscheck=1&id=105&subid=51020_3010_ Failed to load resource: the server responded with a status of 404 (Not Found)
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3 GET https://www.koningjeffrey.nl/word/wp-content/plugins/updraftplus/includes/images/ui-bg_glass_100_f6f6f6_1x400.png 400 (Bad Request)
    fb @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    Pa @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    get @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    css @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:5
    Y @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    n.fn.(anonymous function) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:5
    _size @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:98
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    _setOptions @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:98
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    option @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    each @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2
    each @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2
    a.fn.(anonymous function) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    updraft_migrate_dialog_open @ updraft-admin.js?ver=2.12.40.21:416
    onclick @ options-general.php?page=updraftplus&tab=status:273
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3 GET https://www.koningjeffrey.nl/word/wp-content/plugins/updraftplus/includes/images/ui-icons_ef8c08_256x240.png 400 (Bad Request)
    fb @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    Pa @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    get @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    css @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:5
    Y @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    n.fn.(anonymous function) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:5
    _size @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:98
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    _setOptions @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:98
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    option @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    each @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2
    each @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2
    a.fn.(anonymous function) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    updraft_migrate_dialog_open @ updraft-admin.js?ver=2.12.40.21:416
    onclick @ options-general.php?page=updraftplus&tab=status:273
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4 POST https://www.koningjeffrey.nl/word/wp-admin/admin-ajax.php 400 (Bad Request)
    send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    updraft_send_command @ updraft-admin.js?ver=2.12.40.21:84
    updraft_downloader @ updraft-admin.js?ver=2.12.40.21:1067
    (anonymous) @ updraft-admin.js?ver=2.12.40.21:2248
    dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    trigger @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    a.event.trigger @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:9
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    each @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2
    each @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2
    trigger @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    n.fn.(anonymous function) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    updraft_initiate_restore @ updraft-admin.js?ver=2.12.40.21:354
    onclick @ options-general.php?page=updraftplus&tab=status:319
    updraft-admin.js?ver=2.12.40.21:74 updraft_send_command: error: error (Bad Request)
    updraft-admin.js?ver=2.12.40.21:75 Object {readyState: 4, getResponseHeader: function, getAllResponseHeaders: function, setRequestHeader: function, overrideMimeType: function…}
    updraft-admin.js?ver=2.12.40.21:1078 Error caught by UpdraftPlus ajaxError handler (follows) for /word/wp-admin/admin-ajax.php
    updraft-admin.js?ver=2.12.40.21:1079 Bad Request
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4 GET https://www.koningjeffrey.nl/word/wp-content/plugins/updraftplus/includes/images/ui-bg_glass_100_fdf5ce_1x400.png 400 (Bad Request)
    attr @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    a.attr @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:9
    addClass @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    mouseenter @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    h @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:32
    handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:3
    updraft-admin.js?ver=2.12.40.21:1718 UpdraftPlus: items which still require downloading follow
    updraft-admin.js?ver=2.12.40.21:1720 []length: 0__proto__: Array(0)
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4 POST https://www.koningjeffrey.nl/word/wp-admin/admin-ajax.php 500 (Internal Server Error)
    send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    updraft_send_command @ updraft-admin.js?ver=2.12.40.21:84
    updraft_restorer_checkstage2 @ updraft-admin.js?ver=2.12.40.21:1111
    updraft_send_command.alert_on_error @ updraft-admin.js?ver=2.12.40.21:1725
    success @ updraft-admin.js?ver=2.12.40.21:65
    i @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2
    fireWith @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2
    y @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    c @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
    updraft-admin.js?ver=2.12.40.21:74 updraft_send_command: error: error (Internal Server Error)
    updraft-admin.js?ver=2.12.40.21:75 Object {readyState: 4, getResponseHeader: function, getAllResponseHeaders: function, setRequestHeader: function, overrideMimeType: function…}

    I tried an older backup after that and that did work and i tried one of the latest on a local host and that worked aswel, but now i don’t know if the created backup is the problem or the website i put it on is the problem?

    Best regards,
    Jeff

    April 11, 2017 at 7:01 pm #203421
    Dee Nutbourne
    Moderator

    Hi Jeff,

    It appears that there may be a conflict on the site that is breaking UpdraftPlus’ JavaScript.

    If possible. please could you try temporarily deactivating the other plugins on the site, and repeating the test?

    Best Wishes,
    David N

    April 14, 2017 at 7:02 am #203901
    Jeffrey
    Participant

    Hi David,

    I put recovered it on a new installed wordpress using installatron, so there are not manny plugins to deactivate. So is it a plugin on the site i’m recovering on or is it a plugin in the backup file that is causing the problem?

    Best regards,
    Jeff

    April 18, 2017 at 3:24 pm #204574
    Dee Nutbourne
    Moderator

    Hi Jeff,

    Apologies for the delay.

    The conflict will come from a plugin (or possibly the theme) that is already installed and active on the site.

    Best Wishes,
    David N

    April 19, 2017 at 7:51 am #204695
    Jeffrey
    Participant

    Hi David,

    No problem :)

    I also tried to recover on a clean localhost install of wordpress and on my other site with the normal WP theme and all plugins uninstalled and it says (503 Service unavailable) over and over again in the browser developer console.

    There is no way to find out what plugin is causing the problem? I just need to uninstall them step by step and make a new backup till it works to find out or something?

    Best regards,
    Jeff

    April 19, 2017 at 8:21 am #204698
    Jeffrey
    Participant

    Can i deactivate them or do i need to remove them?

    Best regards,
    Jeff

    April 19, 2017 at 6:02 pm #204812
    Dee Nutbourne
    Moderator

    Hi Jeff,

    The easiest way to determine the cause of the issue is to deactivate the plugins one-by-one, and take a test backup. This does not need to be a full backup. The plugin does not need to be completely removed.

    Best Wishes.
    David N

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