Communications Error

This topic contains 5 replies, has 2 voices, and was last updated by  David Nutbourne 2 months, 2 weeks ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #307525
    Selfless Mind
    Participant

    On a few sites that i have connected, when I click the dashboard icon to log into the relevant sites wp-admin page I get the following message:

    An error occurred – you may find more information in your web browser’s JavaScript console. (user_key_failure)

    Looking in the browser console the error is:

    UpdraftCentral: RPC: Error occurred (user_key_failure); data follows
    b @ autoptimize_3f40b1ab883585e2cc580b2047b337a6.js:264

    Any idea what this might be down to?

    #307779
    David Nutbourne
    Moderator

    Hi,

    Please could you try removing one of the problem sites from UpdraftCentral, and setting up the connection again?

    Does this resolve the issue for that site?

    Best Wishes,
    David N

    #307802
    Selfless Mind
    Participant

    Hi David,

    I’ve removed them and re-added, after deleting the cache and cookies and the same error occurs. When I go to site configuration both show as Succeeded for the Direct method of connection and I can see users, comments etc. I just can’t log in via the dashboard link. It’s quite bizarre.

    #307957
    David Nutbourne
    Moderator

    Hi,

    Are you using any plugins that affects WordPress login? For example a captcha plugin?

    Best Wishes,
    David N

    #307962
    Selfless Mind
    Participant

    Thanks David,

    I’ve just realised the affected sites all have a physical 2FA device for login whilst the others use an phone based authenticator. Not sure why I didn’t make the connection sooner, it’s been driving me crazy trying to figure out what the issue was!

    #308188
    David Nutbourne
    Moderator

    Hi,

    Glad that you have found the cause of the issue.

    I’ll make a note in our development list to look into adding a clearer error message in this sort of situation.

    Best Wishes,
    David N

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