UpdraftPlus Home › Forums › Paid support forum – UpdraftCentral site management plugin › Communications Error
This topic contains 5 replies, has 2 voices, and was last updated by Dee Nutbourne 11 months ago.
September 24, 2018 at 4:00 pm #307525Selfless MindParticipant
On a few sites that i have connected, when I click the dashboard icon to log into the relevant sites wp-admin page I get the following message:
Looking in the browser console the error is:
UpdraftCentral: RPC: Error occurred (user_key_failure); data follows
b @ autoptimize_3f40b1ab883585e2cc580b2047b337a6.js:264
Any idea what this might be down to?September 25, 2018 at 6:02 pm #307779Dee NutbourneModerator
Please could you try removing one of the problem sites from UpdraftCentral, and setting up the connection again?
Does this resolve the issue for that site?
David NSeptember 25, 2018 at 7:41 pm #307802Selfless MindParticipant
I’ve removed them and re-added, after deleting the cache and cookies and the same error occurs. When I go to site configuration both show as Succeeded for the Direct method of connection and I can see users, comments etc. I just can’t log in via the dashboard link. It’s quite bizarre.September 26, 2018 at 3:49 pm #307957Dee NutbourneModerator
Are you using any plugins that affects WordPress login? For example a captcha plugin?
David NSeptember 26, 2018 at 4:05 pm #307962Selfless MindParticipant
I’ve just realised the affected sites all have a physical 2FA device for login whilst the others use an phone based authenticator. Not sure why I didn’t make the connection sooner, it’s been driving me crazy trying to figure out what the issue was!September 27, 2018 at 4:32 pm #308188Dee NutbourneModerator
Glad that you have found the cause of the issue.
I’ll make a note in our development list to look into adding a clearer error message in this sort of situation.
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