Communications Error

[Selfless MindParticipant]

On a few sites that i have connected, when I click the dashboard icon to log into the relevant sites wp-admin page I get the following message:

An error occurred – you may find more information in your web browser’s JavaScript console. (user_key_failure)

Looking in the browser console the error is:

UpdraftCentral: RPC: Error occurred (user_key_failure); data follows
b @ autoptimize_3f40b1ab883585e2cc580b2047b337a6.js:264

Any idea what this might be down to?

[Dee NutbourneModerator]

Hi,

Please could you try removing one of the problem sites from UpdraftCentral, and setting up the connection again?

Does this resolve the issue for that site?

Best Wishes,
David N

[Selfless MindParticipant]

Hi David,

I’ve removed them and re-added, after deleting the cache and cookies and the same error occurs. When I go to site configuration both show as Succeeded for the Direct method of connection and I can see users, comments etc. I just can’t log in via the dashboard link. It’s quite bizarre.

[Dee NutbourneModerator]

Hi,

Are you using any plugins that affects WordPress login? For example a captcha plugin?

Best Wishes,
David N

[Selfless MindParticipant]

Thanks David,

I’ve just realised the affected sites all have a physical 2FA device for login whilst the others use an phone based authenticator. Not sure why I didn’t make the connection sooner, it’s been driving me crazy trying to figure out what the issue was!

[Dee NutbourneModerator]

Hi,

Glad that you have found the cause of the issue.

I’ll make a note in our development list to look into adding a clearer error message in this sort of situation.

Best Wishes,
David N

[Author]

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