Connection failure when trying to send site

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  • #287559
    Stephen
    Participant

    I am trying to send/migrate my site to a new location. Both servers are setup, the ufw firewalls are off on both, I was able to add the receiving key to the sending server in Updraft settings, but when I click on send (or “envoyer” in this case as my sending site is French lang), I am met with the following error:

    Test de la connexion

    Réponse inattendue : [object Object]

    And nothing will migrate. Please help.

    #287602
    Dee Nutbourne
    Moderator

    Hi,

    Please could you open your browser developer tools (CTRL+SHIFT+J or F12 in most browsers), and open the developer console tab?
    Then, please attempt a new migration.

    Do any errors or messages appear in the developer console? Please could you send us a copy of those errors?

    If the migration is time-sensitive, you can use one of the alternative transfer methods to migrate. These can be found in Step 3 of our migration guide:
    https://updraftplus.com/faqs/how-do-i-migrate-to-a-new-site-location/

    Best Wishes,
    David N

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