Deactivate Licence, Site No Longer Used

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  • This topic has 3 replies, 2 voices, and was last updated 6 years ago by Dee Nutbourne.
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  • October 29, 2018 at 5:04 pm #314571
    ian_stanway
    Participant

    Hi,

    I am currently using 2 of my 10 licenses and will be renewing for the forthcoming year. However, one of the sites (presumably you can see which?) was transferred away from me in February, so I have not done any backups for it since then. Is it possible to deactivate that licence so that I can use it again, as it is effectively redundant now and the licence is being wasted?

    Many thanks,
    Ian

    October 30, 2018 at 6:24 pm #314892
    Dee Nutbourne
    Moderator

    Hi Ian,

    While it is not currently possible to reset licences from the frontend, if you send us the URL of the site to remove from your licences, we cando that for you.

    Best Wishes,
    David N

    November 1, 2018 at 3:55 pm #315349
    ian_stanway
    Participant
    This reply has been marked as private.
    November 1, 2018 at 5:55 pm #315384
    Dee Nutbourne
    Moderator

    Hi Ian,

    I have reset that licence for you now.

    Best Wishes,
    David N

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