Dropbox fails to connect

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  • March 17, 2020 at 2:10 pm #534128
    info2789
    Participant

    Once I save the settings it takes me to the page where it says: “To complete setup for Dropbox press the button below. This will take you back to your UpdraftPlus settings on the site [http:etc etc.com}. You will then be able to send backups to Dropbox.”
    However when I click the button it asks me to sign back into the wp for the site, which then returns me to the aforementioned page, and no connection to dropbox has happened.
    When I try to backup it says “Warning: Dropbox: You do not appear to be authenticated with Dropbox (whilst deleting)”
    What do I have to do?

    March 17, 2020 at 2:55 pm #534168
    Bryle Crodua
    Moderator

    Hi,

    Can you try using a different browser? Do you still get the same issue?

    Also try temporarily deactivate the other plugins installed on your site. There could be conflict with UpdraftPlus.

    Regards,
    Bryle

    March 19, 2020 at 5:29 pm #535559
    info2789
    Participant
    This reply has been marked as private.
    March 20, 2020 at 2:58 pm #536159
    Bryle Crodua
    Moderator

    Hi,

    Thanks for the info.

    Can you please ask your host/server admin to change the settings of the URL string? It appears that the URL string is was too long for your server.

    Regards,
    Bryle

    March 21, 2020 at 5:35 pm #536918
    info2789
    Participant

    Hi,

    That seems an unlikely cause to the problem as the other 9 sites are on the same hosting, and there is no problem with their backups. Could it be because we have just freed up the last paid license from a site that is no longer existing, and we have to wait a month or something for this license to work?

    March 25, 2020 at 8:51 pm #539656
    Debra Marvin
    Participant

    I am having the same problem. Just gave up trying to use Dropbox for now. I am using a different remote storage option.

    March 26, 2020 at 4:23 am #539880
    Bryle Crodua
    Moderator

    Hi @info2789,

    Please can you try to run a backup and send us a copy of the backup log?
    I will ask our developers to check further on this.

    Alternatively, you can switch to another remote storage option like Google Drive or OneDrive for the meantime.

    Apologies for the inconvenience @@info2789 and @Debra.

    Thanks,
    Bryle

    March 26, 2020 at 9:06 am #539971
    info2789
    Participant

    Hi Bryle,

    You want me to send you a copy of the log by email?

    March 26, 2020 at 11:43 am #540036
    ljakobi
    Participant

    FYI – just received the same error trying to setup Updraft on a new page. Never had this problem before (18pages).

    March 26, 2020 at 3:02 pm #540111
    Debra Marvin
    Participant

    Hi Bryle,
    I did change over to OneDrive so I could get my backup completed. I tried every browser I had installed on my PC and nothing worked. I am set for now but really would prefer to use Dropbox for my backups.

    March 26, 2020 at 4:12 pm #540150
    Bryle Crodua
    Moderator

    Hi @info2789,

    Please use our support form here instead – https://updraftplus.com/paid-support-requests/
    You can attache the log using that form.

    Regards,
    Bryle

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