Early license renewal did not account for time remaining

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  • This topic has 4 replies, 5 voices, and was last updated 5 years ago by Bryle Crodua.
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  • November 29, 2019 at 5:36 pm #469004
    Dane
    Participant

    Hi,

    You emailed me a coupon, but when I used it ( #468968 ), it did not account for the time that still remained on my current license through this coming May.

    November 29, 2019 at 8:15 pm #469259
    mensmaximus
    Participant

    Same here. Renewals in the past have extended the support for another twelve month calculated from the original (first) purchase date. Todays order #469250 has cut the remaining 2 month.

    November 29, 2019 at 11:41 pm #469429
    Jake6
    Participant

    Same here. I had about 6 months on my last plan. Thanks for the great deal! I’m also wondering about prorating my previous subscription to account for the difference.

    November 30, 2019 at 4:13 am #469570
    brianf
    Participant

    Would like to know if this will be resolved?

    November 30, 2019 at 7:27 pm #470036
    Bryle Crodua
    Moderator

    Hi,

    Please can you send us a support request using this form – https://updraftplus.com/paid-support-requests/

    Regards,
    Bryle

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