Email says backup failed to upload to Dropbox, but the file is there!

[Meredith SilbersteinParticipant]

Hi there,
I keep getting emails saying that Dropbox failed to upload the backup file, but when I check my Dropbox folder, the files are there– correct date, type of backup and everything! I haven’t unzipped any of the files, though, so I have no way of knowing if the backups actually have everything, short of their size varying per backup.

What can I do to ensure I don’t get these errors, or else ensure the backups are actually being “seen” by Updraft Plus?

[Bryle CroduaModerator]

Hi,

Please could you send us a copy of the latest full backup log?

This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

[Meredith SilbersteinParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi,

UpdraftPlus will actually resume the backup until the server stops the process.

Please could you try to run a new backup? Do you still get the same issue?

Thanks,
Bryle

[Meredith SilbersteinParticipant]

I successfully ran a new backup without issue, and so far I have yet to get the emails again… thanks! I don’t know why it failed so many times.

[Bryle CroduaModerator]

Hi,

The log shows that UpdraftPlus tried to send you an email report. In some servers, big file attachments are blocked. Can you check if this is the case on your server please?

Thanks,
Bryle

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