Expired subscription not updating with new subscription

[ChrisParticipant]

On one of my sites, I cannot get the plugin to “refresh” the subscription against the URL so it thinks that I have an expired subscription even though the subscription is now currnt

[Bryle CroduaModerator]

Hi Chris,

It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

Best Wishes,
Bryle

[Frank-OliverParticipant]

This reply has been marked as private.

[Dee NutbourneModerator]

Hi Frank-Oliver,

I have reset the license for you now, and removed the expired license.

Best Wishes,
David N

[Author]

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