Failed to add payment method

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  • September 14, 2020 at 2:36 am #660664
    it-4352
    Participant

    Hi,

    Our existing credit card expires soon so we have registered a new credit card with the bank. I tried to add it to our payment methods on our account but it fails to add. Is there any known issues with adding payment methods at the moment?

    I am currently going through and updating many sites with the new details so I know there isn’t an issue with the card.

    This is the only error I get:
    There was a problem adding the payment method.

    Thank you,

    September 14, 2020 at 2:36 am #660665
    it-4352
    Participant
    This reply has been marked as moderator-only.
    September 14, 2020 at 8:40 am #660886
    udadmin
    Keymaster

    Hi,

    Many apologies for this. There was a problem with our card processing account, which has now been resolved – if you try again now, all should be good. Sorry again for the trouble.

    Thank you,
    David

    September 14, 2020 at 9:58 pm #661553
    it-4352
    Participant

    Thank you, that worked now :)

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