Got error after purchase

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  • September 13, 2020 at 6:44 pm #660442
    Thomas Simpson
    Participant

    After I purchased the product, I got the following error message ‘No such source: ‘src_1HR01o23U6LlHlohYUZgFA’. This is not inspiring confidence so far. It doesn’t seem to be an immediate purchase either, as it says its pending still.

    If I was a betting man, I would say that your Webpack needs to be rebuilt for your site.

    September 13, 2020 at 6:44 pm #660443
    Thomas Simpson
    Participant
    This reply has been marked as moderator-only.
    September 13, 2020 at 6:49 pm #660444
    Thomas Simpson
    Participant

    I can now see that the order failed according to my Dashboard. Can I get some customer assistance please, I am starting to regret my choices?

    September 14, 2020 at 12:42 am #660613
    Bryle Crodua
    Moderator
    This reply has been marked as private.
    September 14, 2020 at 1:03 am #660625
    Jason Di Iulio
    Participant

    I had the same issue!

    September 14, 2020 at 1:05 am #660627
    Jason Di Iulio
    Participant

    I would like to purchase the product but I keep getting that failed error: No such source: ‘src_1HR01o23U6LlHlohYUZgFA

    On my dashboard it says pending.

    September 14, 2020 at 8:41 am #660887
    udadmin
    Keymaster

    Hi both,

    Many apologies for this. There was a problem with our card processing account, which has now been resolved – if you try again now, all should be good. Sorry again for the trouble.

    Thank you,
    David

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