- This topic has 2 replies, 2 voices, and was last updated 2 years, 5 months ago by Bryle Crodua.
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Installation fails with the error message below. Of course I have deleted the free version of the plugin from WordPress, as instructed. I have also gone into the file manager before installation and manually deleted the updraftplus folder, but installation apparently creates it again and then complains about it.
the error message is:
Unpacking the package…
Installing the plugin…
Destination folder already exists. H:/root/home/rwfaith-001/www/restore/wp-content/plugins/updraftplus/
Return to Plugin Installer
Hi,
It appears that the update or installation has failed partway.
The best solution is to manually remove ‘updraftplus’ folder via FTP from the ‘wp-content/plugins/’ directory.
Then manually upload the plugin via FTP. Download a fresh copy of the plugin from our install guide here. Then, unzip and upload to ‘wp-content/plugins’ so it becomes ‘wp-content/plugins/updraftplus’.
After uploading the files, you can then activate the add-ons and connect plugin to UpdraftPlus.com from your WordPress dashboard.
Kind Regards,
Bryle
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