Installed Updraftplus Plugin and website down

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  • #17952
    udadmin
    Keymaster

    Hello there. Two days ago I installed the UpDraftPlus plugin into my WP website and I did a backup. Yesterday I noticed my website was not working, sometimes it does not load giving me a blank page OR if it does load, the website is a complete mess, no images, no slideshow, not even the right font or font size.

    I was wondering if I did something wrong, if this has happened before. I have contacted my host and they are trying to fix the problem, but I am just concerned that maybe I caused the problem. Thank you in advance.

    #18249
    udadmin
    Keymaster

    Hi,

    UD doesn’t hook into anything on the front-end of WordPress (as a backup plugin, it doesn’t need to). If you suspect it’s a plugin causing the problem, you can try selectively disabling your plugins until you find the culprit. However, I think you did the right thing asking your hosting company – they should be able to advise you.

    Best wishes,
    David

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