License Expired / Open Licenses wont Assign to Site

[zshannonParticipant]

Hi,

I had two licenses expire on 2019-08-28. I let them expire as I have two other available licenses under a subscription that I wanted to use instead (that expire* on 2020-05-06 | Order # 384470 | Subscription # 384472).

I cannot get the non-expired available licenses to apply to the existing site with the expired license https://intranet.mec.com. It still shows as “expired updates subscription (2019-08-28)” regardless of if I click the refresh link or re-login to updraft on the server itself (with the expired banner being on the site). Even though it says I have 2 available licenses.

The other expired site, https://172.X.X.69 no longer exists so it can be ignored.

Any help would be greatly appreciated.

Thank you,

[Bryle CroduaModerator]

Hi,

I have deleted your expired licenses. You can just go ahead and re-assign the non-expired licenses.

Regards,
Bryle

[zshannonParticipant]

Thank you Bryle! I appreciate it. :)

[Bryle CroduaModerator]

Hi,

No problem at all.

Regards,
Bryle

[Tessa Cunningham MunroeParticipant]

I have the same problem. My dashboard shows expired license but i have purchased a new subscription: order number: 411299 url: https://www.canadianswingchampions.com/

[Bryle CroduaModerator]

Hi,

Apologies for the late reply.

I can see that your license has been adjusted now.
Please let us know if you continue to get the message.

Regards,
Bryle

[Author]

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