License renewal confusion

Tagged: Account, renewal

This topic has 6 replies, 4 voices, and was last updated 5 years, 6 months ago by Bryle Crodua.

Viewing 7 posts - 1 through 7 (of 7 total)

Author

Posts
April 15, 2019 at 12:27 pm #376131

rocket.77
Participant

I purchased the following products in the past:

UpdraftPlus Premium Multi-Year Renewal (48hr birthday exclusive!) – Purchased January 2016 – Price: € 130.90
One-time ongoing operation support incident – Purchased April 2016 – Price: € 134.04

Today I received a mail asking me to renew my purchase with a 40% discount. When I click on the link I am directed to renew “Enterprise (unlimited)” for a price of € 147.00.

This totally confuses me. I don’t need an enterprise account. I manage no more than 10 WordPress installations where the Updraft Plug-In is installed.

A Updraft Premium Business Account with all Add-Ons is all I need. How should I proceed?

Thanks,
Gary

May 12, 2019 at 6:09 pm #387063

ynotweb
Participant

I’m sad this has never been answered. What happens when our previous purchase product (Developer-unlimited) is no longer available. What if we downgrade? do we have to go around uninstalling and reinstalling the product again with whatever the new purchased license is?

May 13, 2019 at 4:05 pm #387438

Bryle Crodua
Moderator

Hi,

Apologies for the late reply.

You could actually just change or downgrade your license to Business.
All you have to do is login to your UpdraftPlus.com account, go to shop page, select UpdraftPlus Premium Business package, proceed to checkout and make sure to enter the renewal code to get discount.

Regards,
Bryle

May 28, 2019 at 8:22 pm #393279

rocket.77
Participant

Thanks Bryle,
I could update and apply the renewal code – everything’s OK now!

Regards,
Gary

May 29, 2019 at 9:01 am #393460

Bryle Crodua
Moderator

Hi Gary,

Great! Please free to open a new ticket if you have any other questions or problems.

Regards,
Bryle

June 14, 2019 at 2:03 pm #400018

Grant McNulty
Participant

Hello,

I have a similar query and just want to confirm that I have done it correctly. My Agency licence expires on 18th June but I actually only need a Business licence. I did the following:

1. Went to shop
2. Purchased a Business licence
3. Added in the renewal code and ticked that it was a renewal

I just wanted to confirm that all of my sites, add-ons etc. will work as they have been? Please let me know if there is anything else I need to do.

Thanks,

Grant

June 15, 2019 at 4:44 pm #400362

Bryle Crodua
Moderator

Hi Grant,

I have replied to other forum post you opened. Please reply through that post instead.

Thanks,
Bryle
Author

Posts

Viewing 7 posts - 1 through 7 (of 7 total)

The topic ‘License renewal confusion’ is closed to new replies.