Manual backup to my dropbox work, not the automatic one

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  • July 22, 2021 at 1:17 pm #1183237
    elisabeth.demerliac
    Participant

    Hello,
    As mentionned in the title, i use with success updraft plus on several sites (backups sent to my dropbox account) but a have a problem on one of them. The automatic backup never launched. The manual ones are working properly.

    Accueil


    server Apache

    July 22, 2021 at 1:17 pm #1183238
    elisabeth.demerliac
    Participant
    This reply has been marked as moderator-only.
    July 22, 2021 at 5:08 pm #1183430
    Bryle Crodua
    Moderator

    Hi,

    Do you see any error or warning message in the “Backup/Restore” tab?

    Thanks,
    Bryle

    July 23, 2021 at 9:27 am #1184008
    elisabeth.demerliac
    Participant

    Hello,

    The only message seems ok, and if i open the last logs it only concerns my manual backup.

    “This backup task (c8f4590b16d6) is either complete or began over 2 days ago: ending (1626195834.9126, ) (existing jobdata keys: ) (Juil 13 19:03:54)”

    Nothing shows on automatic task, as it if was non existent.

    July 26, 2021 at 3:04 am #1186022
    Bryle Crodua
    Moderator

    Hi,

    Please could you send us a copy of the latest full backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    July 26, 2021 at 10:55 am #1186277
    elisabeth.demerliac
    Participant
    This reply has been marked as private.
    July 27, 2021 at 11:13 am #1187186
    Bryle Crodua
    Moderator

    Hi,

    For the log that you shared, it appears that the backup has successfully completed?
    Do you have the log for the scheduled backup that failed?

    Kind Regards,
    Bryle

    July 27, 2021 at 1:44 pm #1187288
    elisabeth.demerliac
    Participant
    This reply has been marked as private.
    July 27, 2021 at 1:48 pm #1187293
    elisabeth.demerliac
    Participant
    This reply has been marked as private.
    July 28, 2021 at 7:45 am #1187951
    Bryle Crodua
    Moderator

    Hi,

    Can you also send me a screenshot of the “Backup/Restore” tab please?

    Thanks,
    Bryle

    August 2, 2021 at 10:02 am #1191873
    elisabeth.demerliac
    Participant

    Hello

    https://www.dropbox.com/s/e37iyhie93sgryb/Capture%20d%E2%80%99%C3%A9cran%202021-08-02%20120129.png?dl=0

    August 2, 2021 at 3:40 pm #1192089
    Bryle Crodua
    Moderator

    Hi,

    It looks like your WordPress scheduler may be broken.
    To confirm this, can you install a plugin called WP-Crontrol? This will allow you to see all scheduled tasks that WordPress is handling.
    Then could you navigate to Tools->Cron Events. You’ll be able to work out if the scheduler is working correctly.

    We also have a guide to this issue in our FAQs here. This provides some further advice that you can try.

    Best Wishes,
    Bryle

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