Migration Failed: Database Error

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  • This topic has 3 replies, 2 voices, and was last updated 7 years ago by Bryle Crodua.
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  • November 2, 2017 at 7:33 pm #238828
    Aaron
    Participant

    I am getting error when I try migration:

    Warnings:
    You are importing from a newer version of WordPress (4.8.3) into an older one (4.7.7). There are no guarantees that WordPress can handle this.
    The site in this backup was running on a webserver with version 7.0 of PHP. This is significantly newer than the server which you are now restoring onto (version 5.6.21). You should only proceed if you cannot update the current server and are confident (or willing to risk) that your plugins/themes/etc. are compatible with the older PHP version. Any support requests to do with PHP should be raised with your web hosting company.

    The database server that this WordPress site is running on doesn’t support the character set (utf8mb4) which you are trying to import. You can choose another suitable character set instead and continue with the restoration at your own risk. Go here for more information. Go here for more information.
    The database server that this WordPress site is running on doesn’t support the collation (utf8mb4_unicode_ci) used in the database which you are trying to import. You can choose another suitable collation instead and continue with the restoration (at your own risk).

    Errors:
    Error: The database backup uses MySQL features not available in the old MySQL version (5.1.63) that this site is running on. You must upgrade MySQL to be able to use this database.

    Thanks

    November 4, 2017 at 5:26 pm #239229
    Bryle Crodua
    Moderator

    Hi Aaron,

    Apologies for the late response.

    The warning message already contains the information that you need to know and how to fix to avoid getting into issues after migration.

    Are you still having issues when migrating site?

    Kind Regards,
    Bryle

    November 7, 2017 at 2:57 pm #239769
    Aaron
    Participant

    Yes, I can’t migrate it and if it doesn’t work I want a refund please. I used to use this plugin all the time no problem, but now it seems to have more issues. Please provide refund for recent payment.

    November 8, 2017 at 6:16 am #239912
    Bryle Crodua
    Moderator

    Hi Aaron,

    I’m afraid that we cannot process refunds via the forums.
    Please could you open a support ticket through our customer support form:

    Customer support form

    Kind Regards,
    Bryle

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