Moving from Drop Box to Updraft Vault

[Michael SodenParticipant]

I have several sites that I trying to move from Drop box to the updraft vault. I can disconnect from dropbox. When i try to connect to the vault It just says connecting. I have deleted the files in Dropbox. i can see where the domain is connected to the vault.

What else do I need to do?

[Dee NutbourneModerator]

Hi,

Please could you open your browser developer tools (CTRL+SHIFT+J or F12 in most browsers, then click the ‘Console’ tab).
The, attempt to connect to UpdraftVault again.

Do you see any errors in the developer console? If so, please could you send us a copy of those errors?

Best Wishes,
David N

[Michael SodenParticipant]

JQMIGRATE: Migrate is installed, version 1.4.1
load-scripts.php:9:542
Password fields present on an insecure (https://) page. This is a security risk that allows user login credentials to be stolen.
[Learn More]
options-general.php
Password fields present on an insecure (https://) page. This is a security risk that allows user login credentials to be stolen.
[Learn More]
options-general.php
Array []
updraftplus-admin.min.js:1:16112
updraft_send_command: error: error (Internal Server Error)
updraftplus-admin.min.js:1:798
Object { readyState: 4, getResponseHeader: getResponseHeader(), getAllResponseHeaders: getAllResponseHeaders(), setRequestHeader: setRequestHeader(), overrideMimeType: overrideMimeType(), statusCode: statusCode(), abort: abort(), state: state(), always: always(), then: then(), … }
updraftplus-admin.min.js:1:856
updraft_send_command: error: error (Internal Server Error)
updraftplus-admin.min.js:1:798
Object { readyState: 4, getResponseHeader: getResponseHeader(), getAllResponseHeaders: getAllResponseHeaders(), setRequestHeader: setRequestHeader(), overrideMimeType: overrideMimeType(), statusCode: statusCode(), abort: abort(), state: state(), always: always(), then: then(), … }
updraftplus-admin.min.js:1:856
updraft_send_command: error: error (Internal Server Error)
updraftplus-admin.min.js:1:798
Object { readyState: 4, getResponseHeader: getResponseHeader(), getAllResponseHeaders: getAllResponseHeaders(), setRequestHeader: setRequestHeader(), overrideMimeType: overrideMimeType(), statusCode: statusCode(), abort: abort(), state: state(), always: always(), then: then(), … }
updraftplus-admin.min.js:1:856

[Dee NutbourneModerator]

Hi,

Apologies for the delay.

The output from the page indicates that a fatal internal server error is occurring when attempting to contact the UpdraftVault server.

Please could you ask your hosts/server admin to check the PHP error logs for the site? These logs should contain a more detailed record of the error that is occurring.

Best Wishes,
David N

[Michael SodenParticipant]

I am trying to get the logs form the hosting company.

Here is the error message.

UpdraftPlus: An error occurred when fetching storage module options: UpdraftVault (format_unrecognised): Settings format not recognized.

[Michael SodenParticipant]

Here are the logs you requested.They say there are several errors.

[05-Dec-2017 19:35:35 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[05-Dec-2017 19:35:35 UTC] UpdraftPlus: Warning: settings for updraftvault are empty. A dummy field is usually needed so that something is saved.
[05-Dec-2017 19:36:01 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[05-Dec-2017 19:36:23 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[05-Dec-2017 19:36:47 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 17:37:21 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 17:37:21 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 17:38:02 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 17:38:03 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘save_options() requires an instance ID, but was called without setting one (either directly or via set_instance_id())’ in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php:46
Stack trace:
#0 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php(30): UpdraftPlus_BackupModule->save_options()
#1 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(674): UpdraftPlus_BackupModule->set_options(Array, true)
#2 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(602): UpdraftPlus_BackupModule_updraftvault->vault_connect(‘[email protected]…’, ‘M0915##aes’)
#3 /home/dist5300/public_html/wp-content/plugins/updraftplus/includes/class-commands.php(272): UpdraftPlus_BackupModule_updraftvault->ajax_vault_connect(false, Array)
#4 [internal function]: UpdraftPlus_Commands->vault_connect(Array)
#5 /home/dist5300/public_html/wp-content/plugins/updraftplus/admin in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php on line 46
[07-Dec-2017 17:47:59 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 17:48:00 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 17:48:33 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 17:48:34 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘save_options() requires an instance ID, but was called without setting one (either directly or via set_instance_id())’ in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php:46
Stack trace:
#0 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php(30): UpdraftPlus_BackupModule->save_options()
#1 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(674): UpdraftPlus_BackupModule->set_options(Array, true)
#2 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(602): UpdraftPlus_BackupModule_updraftvault->vault_connect(‘[email protected]…’, ‘M0915##aes’)
#3 /home/dist5300/public_html/wp-content/plugins/updraftplus/includes/class-commands.php(272): UpdraftPlus_BackupModule_updraftvault->ajax_vault_connect(false, Array)
#4 [internal function]: UpdraftPlus_Commands->vault_connect(Array)
#5 /home/dist5300/public_html/wp-content/plugins/updraftplus/admin in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php on line 46
[07-Dec-2017 17:53:22 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 17:53:22 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 18:18:10 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 18:18:44 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 18:18:44 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 18:19:13 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 18:19:14 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘save_options() requires an instance ID, but was called without setting one (either directly or via set_instance_id())’ in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php:46
Stack trace:
#0 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php(30): UpdraftPlus_BackupModule->save_options()
#1 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(674): UpdraftPlus_BackupModule->set_options(Array, true)
#2 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(602): UpdraftPlus_BackupModule_updraftvault->vault_connect(‘[email protected]…’, ‘M0915##aes’)
#3 /home/dist5300/public_html/wp-content/plugins/updraftplus/includes/class-commands.php(272): UpdraftPlus_BackupModule_updraftvault->ajax_vault_connect(false, Array)
#4 [internal function]: UpdraftPlus_Commands->vault_connect(Array)
#5 /home/dist5300/public_html/wp-content/plugins/updraftplus/admin in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php on line 46
[07-Dec-2017 18:20:51 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 18:23:15 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 18:23:15 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 18:24:46 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 18:24:47 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘save_options() requires an instance ID, but was called without setting one (either directly or via set_instance_id())’ in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php:46
Stack trace:
#0 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php(30): UpdraftPlus_BackupModule->save_options()
#1 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(674): UpdraftPlus_BackupModule->set_options(Array, true)
#2 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(602): UpdraftPlus_BackupModule_updraftvault->vault_connect(‘[email protected]…’, ‘M0915##aes’)
#3 /home/dist5300/public_html/wp-content/plugins/updraftplus/includes/class-commands.php(272): UpdraftPlus_BackupModule_updraftvault->ajax_vault_connect(false, Array)
#4 [internal function]: UpdraftPlus_Commands->vault_connect(Array)
#5 /home/dist5300/public_html/wp-content/plugins/updraftplus/admin in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php on line 46
[07-Dec-2017 18:27:11 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 18:27:12 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘save_options() requires an instance ID, but was called without setting one (either directly or via set_instance_id())’ in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php:46
Stack trace:
#0 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php(30): UpdraftPlus_BackupModule->save_options()
#1 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(674): UpdraftPlus_BackupModule->set_options(Array, true)
#2 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(602): UpdraftPlus_BackupModule_updraftvault->vault_connect(‘[email protected]…’, ‘M0915##aes’)
#3 /home/dist5300/public_html/wp-content/plugins/updraftplus/includes/class-commands.php(272): UpdraftPlus_BackupModule_updraftvault->ajax_vault_connect(false, Array)
#4 [internal function]: UpdraftPlus_Commands->vault_connect(Array)
#5 /home/dist5300/public_html/wp-content/plugins/updraftplus/admin in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php on line 46
[07-Dec-2017 20:04:47 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 20:04:47 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 20:05:03 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 20:05:03 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 20:05:03 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 20:05:03 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 20:05:03 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 20:05:11 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 20:05:11 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 20:05:11 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 20:05:12 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[07-Dec-2017 20:05:12 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[11-Dec-2017 23:05:18 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[11-Dec-2017 23:05:49 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[11-Dec-2017 23:06:06 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 18:33:44 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 18:33:45 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 18:35:03 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 18:35:03 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 18:36:35 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 18:36:36 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘save_options() requires an instance ID, but was called without setting one (either directly or via set_instance_id())’ in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php:46
Stack trace:
#0 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php(30): UpdraftPlus_BackupModule->save_options()
#1 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(674): UpdraftPlus_BackupModule->set_options(Array, true)
#2 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(602): UpdraftPlus_BackupModule_updraftvault->vault_connect(‘[email protected]…’, ‘M0915##aes’)
#3 /home/dist5300/public_html/wp-content/plugins/updraftplus/includes/class-commands.php(272): UpdraftPlus_BackupModule_updraftvault->ajax_vault_connect(false, Array)
#4 [internal function]: UpdraftPlus_Commands->vault_connect(Array)
#5 /home/dist5300/public_html/wp-content/plugins/updraftplus/admin in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php on line 46
[13-Dec-2017 18:41:16 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 18:42:11 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 18:42:12 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 18:44:23 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 18:44:24 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘save_options() requires an instance ID, but was called without setting one (either directly or via set_instance_id())’ in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php:46
Stack trace:
#0 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php(30): UpdraftPlus_BackupModule->save_options()
#1 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(683): UpdraftPlus_BackupModule->set_options(Array, true)
#2 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(611): UpdraftPlus_BackupModule_updraftvault->vault_connect(‘[email protected]…’, ‘M0915##aes’)
#3 /home/dist5300/public_html/wp-content/plugins/updraftplus/includes/class-commands.php(272): UpdraftPlus_BackupModule_updraftvault->ajax_vault_connect(false, Array)
#4 [internal function]: UpdraftPlus_Commands->vault_connect(Array)
#5 /home/dist5300/public_html/wp-content/plugins/updraftplus/admin in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php on line 46
[13-Dec-2017 23:38:27 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 23:38:27 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 23:39:17 UTC] UpdraftPlus: failed to convert storage options format: updraftvault
[13-Dec-2017 23:39:18 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘save_options() requires an instance ID, but was called without setting one (either directly or via set_instance_id())’ in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php:46
Stack trace:
#0 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php(30): UpdraftPlus_BackupModule->save_options()
#1 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(683): UpdraftPlus_BackupModule->set_options(Array, true)
#2 /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/updraftvault.php(611): UpdraftPlus_BackupModule_updraftvault->vault_connect(‘[email protected]…’, ‘M0915##aes’)
#3 /home/dist5300/public_html/wp-content/plugins/updraftplus/includes/class-commands.php(272): UpdraftPlus_BackupModule_updraftvault->ajax_vault_connect(false, Array)
#4 [internal function]: UpdraftPlus_Commands->vault_connect(Array)
#5 /home/dist5300/public_html/wp-content/plugins/updraftplus/admin in /home/dist5300/public_html/wp-content/plugins/updraftplus/methods/backup-module.php on line 46

[Dee NutbourneModerator]

Hi,

Thank you.

It appears that the UpdraftVault storage options were not correctly formatted.

I’m afraid that you will need to wipe your UpdraftPlus settings using the ‘Wipe Settings’ button in the Advanced Tools tab. Then, re-setup your backup schedule and UpdraftVault.

This should ensure that the new settings are stored in the correct format.

Best Wishes,
David N

[Michael SodenParticipant]

Thank you! That appeared to work. I have another 6 more.

[Author]

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