My Plus and Dev accounts have same log-in details how to remove the old on?e

[KevinParticipant]

Hi, I have two accounts with Updraft, an old account when I was using the ‘Plus’ version and a recent one which is for the ‘Developer’ version.
I’m trying to update an old site that uses the Plus version to replace and use the Dev version, but my email address and password are the same for both accounts and the Plus version keeps re-installing and displaying errors that my Plus account has expired.

How do I ensure that the Dev version is being used and properly remove the Plus instance? (I may need a new download zip-file)

Thanks

[Dee NutbourneModerator]

Hi,

Could you please open a new support ticket through our customer support form? We will then be able to gather the information needed to sort out your accounts.

Best Wishes,
David N

[Author]

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