Need License Help

[boblubenParticipant]

Hi. Years ago I purchased two UpdraftPlus Premium subscriptions each having 10 licenses, In April 2023 I canceled one of the subscriptions as I am not using it. Unfortunately, the site https://campyamhill.org has a license associated with the subscription I cancelled. How do I release the old license and attach it to a new one in the subscription I renewed? Can you help me with this?

I am using version 2.23.4.0.

Thanks – Bob Luben

[boblubenParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi Bob,

Apologies,

It appears that old/expired licences are stuck. I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

Regards,
Bryle

[boblubenParticipant]

Hi Bryle. Premium functionality has been restored. However, the banner is still present.

Don’t know if that is a problem or not.

Thanks – Bob Luben

[VanessaModerator]

Hi,

I have released any expired licences so you should now be able to connect yours sites up to your Premium licences.

[boblubenParticipant]

Hi – everything seems to be working. Thank you for the help!

-Bob

[VanessaModerator]

Great, just let us know if you experience any further difficulties.

[Author]

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