No Authentication for OneDrive

[NickParticipant]

Hello. I purchased the OneDrive Add-on but when I click on OneDrive in “Settings”, It never even asks for my OneDrive credentials to authenticate.

And if I scroll down the page, it shows OneDrive and says “Microsoft OneDrive support is available as an add-on – follow this link to get it”. I’ve already purchased that plugin but that doesn’t seem to matter as far as the authentication goes.

Any ideas?

[Dee NutbourneModerator]

Hi Nick,

Please could you follow through our installation guide:
https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/

If the process fails at any point, please could you let us know at which step?

Best Wishes,
David N

[NickParticipant]

It fails at step 5. I click the link and it takes me back to the WordPress dashboard.

[Dee NutbourneModerator]

Hi,

This issue is usually due to a conflict with another plugin breaking the update link.

If possible, please could you temporarily deactivate the other plugins on the site, and then attempt Step 5 again? The update should complete correctly.

Best Wishes,
David N

[sepp.riechsteinerParticipant]

Ich habe dasselbe Problem.
Habe bereits alle Plugins deaktiviert, aber funktioniert auch nicht.
Was kann ich tun

[Dee NutbourneModerator]

Hallo,

Der Konflikt könnte auch durch ein benutzerdefiniertes Design verursacht werden. Könnten Sie zu einem Standarddesign wechseln und es erneut versuchen?

Viele Grüße, David N

hi, The conflict could also be caused by a custom theme. Please could you switch to a default theme and try again?

Regards, David N

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