No support possible

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  • This topic has 7 replies, 3 voices, and was last updated 6 months ago by Paul Bevan.
Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 3, 2024 at 4:36 pm #2148408
    Mirco Finn
    Participant

    Impossible to send premium support requests. Cloudflare blocks it.

    June 3, 2024 at 4:36 pm #2148409
    Mirco Finn
    Participant
    This reply has been marked as moderator-only.
    June 3, 2024 at 4:39 pm #2148411
    Mirco Finn
    Participant
    This reply has been marked as private.
    June 3, 2024 at 4:42 pm #2148416
    Mirco Finn
    Participant
    This reply has been marked as private.
    June 4, 2024 at 9:45 am #2148926
    Mirco Finn
    Participant
    This reply has been marked as private.
    June 4, 2024 at 1:43 pm #2149059
    Paul Bevan
    Keymaster

    Hello,

    I am sorry about the continued problems you have been having with this – I have whitelisted your IP address.

    Given the critical error, I would suggest switching on WordPress debugging as per these instructions – re-run the restoration and check the error log generated in the wp-content folder.

    I would also recommend increasing your PHP memory_limit directive from 256M to 512M.

    Best,

    Paul

    June 17, 2024 at 1:43 pm #2159804
    Kelly-Anne Brooks
    Participant
    This reply has been marked as private.
    June 17, 2024 at 1:56 pm #2159817
    Paul Bevan
    Keymaster

    Hello,

    Thank you for your message – apologies for the inconvenience, we have now whitelisted this IP. Please let me know if you are able to submit a support ticket.

    Best,

    Paul

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