no way to update plugin addons

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  • #17925
    Ed.reyes
    User

    i need to update plugin i want to migrate my site from a sub directory to a new domain
    i purchased the all in one package and still no link to activate it from the free plugin $55 bucks
    then i purchased migrator plugin $25 bucks and still nothing
    im on a deadline and cant figure out why your addons are not connecting

    #18101
    udadmin
    Keymaster

    Hi Ed,

    Have you installed the Add-Ons plugin? You should have two plugins installed – firstly, UpdraftPlus; secondly, UpdraftPlus Addons. See here: https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/

    A direct link to the add-ons plugin is here: https://updraftplus.com/plugin-info/?udm_action=downloadstable&slug=updraftplus-addons

    If you do have it installed, then your web host must have some kind of block on outgoing traffic, because our logs show zero attempts from your site to connect to your UpdraftPlus.Com site.

    If you email us at [email protected] with your WordPress admin username + password and we can take a look and get it fixed for you very quickly.

    Since you’re on a deadline I’ll send you this message via email too.

    Best wishes,
    David

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