Hi Ed,
Have you installed the Add-Ons plugin? You should have two plugins installed – firstly, UpdraftPlus; secondly, UpdraftPlus Addons. See here: https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/
A direct link to the add-ons plugin is here: https://updraftplus.com/plugin-info/?udm_action=downloadstable&slug=updraftplus-addons
If you do have it installed, then your web host must have some kind of block on outgoing traffic, because our logs show zero attempts from your site to connect to your UpdraftPlus.Com site.
If you email us at [email protected] with your WordPress admin username + password and we can take a look and get it fixed for you very quickly.
Since you’re on a deadline I’ll send you this message via email too.
Best wishes,
David