Possible timeout problem, how to fix without cpanel/ftp access?

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  • This topic has 1 reply, 2 voices, and was last updated 5 years ago by Bryle Crodua.
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  • November 12, 2019 at 7:39 am #457475
    emilymazzone
    Participant

    Working with client who has no cpanel or ftp access from her host. Using migrator. Successfully migrated everything except uploads folder. Uploads are enormous and timeout (I assume). Return errors and do not complete. Ideas for what to try?

    November 12, 2019 at 3:38 pm #457668
    Bryle Crodua
    Moderator

    Hi,

    Can you try to run the migration again but this time only select the “Uploads” component?
    Does that successfully complete now? If still not, please ask their host to check on the PHP error log. It should contain the exact information of the why it could not complete.

    Regards,
    Bryle

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