Remove licenses suggestion

[soyrafamartinoParticipant]

I have two licenses on a websites that are no longer my clients. I don’t have access to the sites and need to remove it from my account before I renew my license. I do not want to share the domains here to respect the privacy of the clients. How do I share this information?

I have seen that it is a very repeated topic in the forum, as a suggestion you can implement this option so as not to disturb the support with these issues.

Thanks

[soyrafamartinoParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi,

I have reset the license for you.
Please see this FAQ on how to re-cycle/release licences – https://updraftplus.com/faqs/how-can-i-release-re-cycle-a-licence/

Regards,
Bryle

[nicole21Participant]

I have the same issue, but I am not seeing the options to remove as shown in your support link. I have an unlimited license so I don’t need to reassign the license but I do want to remove a couple sites from my account.
https://www.dropbox.com/s/sr6aeje0hti3qv8/Capture.JPG?dl=0

[Bryle CroduaModerator]

Hi @Nicole21,

Please can you open a new support ticket using this form – https://updraftplus.com/paid-support-requests/
So we can check your account.

Regards,
Bryle

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