renew

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  • December 19, 2022 at 2:15 pm #1650261
    3starterjp
    Participant

    Hi

    I renewed my license for Updraft . But when I go to my account & wordpress it says my license has expired since 18th December 2022.

    my accont licence-
    You have 8 available licences (total unexpired licences: 10)
    Update subscription expires: 2023-11-22. (6 times)

    Expired updates subscription (2022-12-18)

    maybe, I have many licences.
    Could you adjust my licences ,please?

    December 19, 2022 at 2:15 pm #1650262
    3starterjp
    Participant
    This reply has been marked as moderator-only.
    December 19, 2022 at 2:18 pm #1650263
    Bryle Crodua
    Moderator

    Hi,

    Apologies,

    It appears that our licencing server did not recognise your purchase as a renewal. I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Regards,
    Bryle

    December 19, 2022 at 2:36 pm #1650275
    3starterjp
    Participant

    Thank you,Bryle.

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