Renewal dates don't match

[DaveParticipant]

Hi

I have renewed my developer subscription, now agency, but the expiration date is shown as 1 year from today, rather than 1 year from the expiry date of my current subscription:

Purchased 13 October 2016: Active ongoing subscription (expires: 2019-10-13) (1-year ongoing support) (3 days, by email & forum)
Purchased 20 September 2018: Active ongoing subscription (expires: 2019-09-20) (1-year ongoing support) (3 days, by email & forum)

Looks like I am missing 3 weeks of support!!

[Bryle CroduaModerator]

Hi Dave,

It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear and is not set to expire 2019-10-13. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

Best Wishes,
Bryle

[DaveParticipant]

Thanks

[beth.nicolParticipant]

I have the same problem — I renewed the Enterprise Level with the code, and now my expiration date is for today instead the exepected one year extension/renewal. So, I too look like I’m missing almost 3 weeks of support.

I think I see what the problem might be: I renewed at a higher level (because the name changed from Developer to Agency); Therefore, I paid too much and the licenses don’t match. I need to get this straight.

I can move this to a separate thread if I can figure out how to start a thread.

[Bryle CroduaModerator]

Hi Beth,

Our records shows that your licences have been adjusted correctly. If you go “My Licences” of your UpdraftPlus.com account you will see that the expiration date is 2019-11-04.

Our pricing tier also has recently changed. Rather than the ‘Developer’ package, we now offer a 35 site license (‘Agency’) and an unlimited ‘Enterprise’ package. As such, I’m afraid that the cost of the unlimited package has risen since last year.

Regards,
Bryle

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