renewal problem

[bradParticipant]

Having trouble renewing with discount, its saying I owe $95 but shouldnt this be discounted for renewal? [email protected]

[bradParticipant]

This reply has been marked as moderator-only.

[udadminKeymaster]

Hi Brad,

Have you entered the discount coupon code? https://updraftplus.com/renewing-updraftplus-purchase/

David

[bradParticipant]

I tried the fortyoffrenewal and it takes $6 off of my order (premium @ $95 and one drive @ $15)

last year i paid $72 for both

[Bryle CroduaModerator]

Hi Brad,

Please can you exclude the OneDrive add-on? It is also not needed as it is alrady included in your UpdraftPlus Premium package.

Regards,
Bryle

[bradParticipant]

OK tried that and just purchasing the 10 site “Business” with coupon code fortyoffrenewal and get the message “Sorry, this coupon is not applicable to selected products.”

Cart still says $95

[Bryle CroduaModerator]

Hi Brad,

Did you select the subscription license? I’m afraid the 40% discount is only applicable for subscription.

If it still does not work, please can you proceed with the purchase and let us know here after you’ve done that and we will just process the discount manually.

Regards,
Bryle

[bradParticipant]

OK I have renewed, please process discount manually
Thx
Brad

[Bryle CroduaModerator]

Hi Brad,

Thank you! I will ask my colleague to process the refund. Please allow a few days for these funds to show in your bank account.

Regards,
Bryle

[Bryle CroduaModerator]

Hi Brad,

The refund has been processed now. Again, it may take a few days for the funds to show on your account.

Thanks,
Bryle

[Author]

Posts