Renewed license does not work in wordpress

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin Renewed license does not work in wordpress

This topic contains 5 replies, has 3 voices, and was last updated by  Bryle Crodua 6 days, 15 hours ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #443018
    Andrea
    Participant

    I have renewed my license but in the wordpress backend i still get the error: Your paid access to UpdraftPlus updates for this site has expired …

    #443060
    aporter
    Moderator

    Hi Andrea,

    I’ve fixed this on our backend for you, if you refresh the connection on the site that error should go away.

    Best Wishes,

    Ashley

    #443196
    Andrea
    Participant

    thank you!

    but now i have another problem.

    Here in my account i can see, that i used currently 5 from my 10 website-licences. On this five pages updarft works. But if i want to add another website with the btn “ou have an inactive purchase – activate it on this site” in the wordpress backend i get this error: Claim not granted – perhaps you have already used this purchase somewhere else, or your paid period for downloading from updraftplus.com has expired?

    #443557
    Bryle Crodua
    Moderator

    Hi Andrea,

    Please can you provide us with your UpdraftPlus email address? So we can check your account.

    Regards,
    Bryle

    #444326
    Andrea
    Participant
    This reply has been marked as private.
    #444878
    Bryle Crodua
    Moderator

    Hi Andrea,

    Apologies for the late reply.

    It appears that an expired license was stuck on your account causing the problem.
    I have removed it now and the renewal message should now disappear.

    Regards,
    Bryle

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.