- This topic has 7 replies, 5 voices, and was last updated 7 months, 2 weeks ago by Catarina.
- October 7, 2019 at 9:42 am #443018AndreaParticipant
I have renewed my license but in the wordpress backend i still get the error: Your paid access to UpdraftPlus updates for this site has expired …October 7, 2019 at 10:54 am #443060aporterModerator
I’ve fixed this on our backend for you, if you refresh the connection on the site that error should go away.
AshleyOctober 7, 2019 at 3:30 pm #443196AndreaParticipant
but now i have another problem.
Here in my account i can see, that i used currently 5 from my 10 website-licences. On this five pages updarft works. But if i want to add another website with the btn “ou have an inactive purchase – activate it on this site” in the wordpress backend i get this error: Claim not granted – perhaps you have already used this purchase somewhere else, or your paid period for downloading from updraftplus.com has expired?October 8, 2019 at 2:05 pm #443557Bryle CroduaModerator
Please can you provide us with your UpdraftPlus email address? So we can check your account.
BryleOctober 10, 2019 at 11:04 am #444326AndreaParticipantThis reply has been marked as private.October 11, 2019 at 4:53 pm #444878Bryle CroduaModerator
Apologies for the late reply.
It appears that an expired license was stuck on your account causing the problem.
I have removed it now and the renewal message should now disappear.
BryleOctober 21, 2019 at 6:42 am #448382Lakshminarayana PuliParticipant
Even we do have the same problem. Existing licenses and support were expired in couple of months back and we just bought new premium support again but when we connect to my account it is still showing licenses are expired. Can we remove the expired licenses from an account and freshly activated?
LakshminarayanaOctober 21, 2019 at 3:21 pm #448555CatarinaParticipant
Same problem here: I cannot update Updraft even if I bought a new licence.
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