Renewed the subscription, still unable to download latest version

[RobertParticipant]

I have renewed the subscription (order# 1128447).
1) I tried to update the plugin and got failed to update message;
2) I have connected the “updraftplus.com account” in wordpress and the “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus.” message is still showing at the top.

what happen?

[RobertParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

Apologies,

It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

Regards,
Bryle

[Author]

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