Subscription Upgraded but Coupon Not Applied

[SamParticipant]

Hello, I just upgraded my subscription from a personal to a business subscription this morning. I applied the appropriate upgrade coupon and the form displayed the discounted total. However, once submitted, I was billed the full price of a business subscription. The discount was not applied. Please make an adjustment to my account. Secondly, I do not feel comfortable discussing this matter over a support forum but it seems that I’m forced to as I do not see any other means of contacting customer support.
Thank you, Sam

[shiffmanParticipant]

A similar thing happened to me. I processed a premium renewal using the discount code. It was acknowledged to have been applied, then the cart charge was the full renewal rate, $95 rather than $57.

Please adjust.

Michael

[Bryle CroduaModerator]

Hi Sam,

Please can you open a new ticket using this form – https://updraftplus.com/paid-support-requests/
So we can pull up your account and resolve the problem.

Regards,
Bryle

[Author]

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