Transparent background

[DaveParticipant]

When I press BACKUP, RESTORE, or CLONE/MIGRATE the next screen that comes up has a transparent background. You can see the choices but also the text that is behind it. What’s up with that ?? Thanks in advance for your help and suggestions.

[udadminKeymaster]

Hi Dave,

Please see this FAQ:
https://updraftplus.com/faqs/the-modal-windows-that-updraftplus-opens-cant-be-clicked-on-they-are-greyed-out/

David

[DaveParticipant]

I changed themes, deactivated all plugins, and the next screen background in RESTORE or CLONE/MIGRATE still remains transparent when it should be opaque. Please not it is NOT greyed out and can still be used. By transparent I mean you can see the the text behind it. I am using Chrome and also went through the process in Firefox and Internet Explorer and the problem still exist. Is there any way to add a screen capture to these postings? Note: in the original posting I should have not included RESTORE as it does not have a next screen the restore choices appear below after you click on restore.

[udadminKeymaster]

Hi,

Yes, it would be helpful to see a screenshot of that, so that I can understand what it is you’re seeing. You can add a link to any third-party image service; https://snag.gy is the on I used for sharing screenshots.

It does still sound like another bit of code loading CSS onto the page, though. If all plugins/themes were de-activated, then what other snippets do you have that could be loading CSS?

David

[DaveParticipant]

Hi David,
This is the link to snaggy
https://snag.gy/wo4Lj.jpg

The problem is showing up the same way in IE, Chrome, and Firefox.

I am encountering the same problem from both the desktop and the laptop so I have a high confidence it is not a setting in the OS

I have one domain running the website and a clone on another domain I use for development and encounter the same problem on both domains. I have not done any changes recently on the either website prior to the problem occurring. I discovered the problem as when I went to do a full backup on the main website.

I’ve uninstalled and reinstalled Updraftplus on the development site incase there was a corrupt file and the problem is still occurring.

Updraftplus was working correctly then all of a sudden the background became transparent like you see in the screen capture. I have not added or deleted any new plugins before or after the problem.

I hope this is a lot of good information for you and I’ve tried to do as much as I could to eliminate causes.

Thanks, David for helping – really appreciate it.

Dave

[udadminKeymaster]

Hi Dave,

Something is stopping UD’s CSS file from being loaded, so that the styling isn’t applied. If you do “View Source” on the page, and search for lines with ‘jquery-ui-css’ in them , then what do you see? Also, if you open the web developer console (usually Control-Shift-J), are there any errors? (If in Firefox, make sure the ‘Net’ button is on in the console before opening the page).

David

[DaveParticipant]

Hi David,

I found the “jquery-ui-css” line (there was only one line that contained it) https://snag.gy/L0Uhf.jpg

Here is a screen capture of the web developer console https://snag.gy/nYwy1.jpg

Not sure if I had the right button so here is another screen capture https://snag.gy/R0fxS.jpg

Thanks
Dave

[udadminKeymaster]

Hi,

The error console indicates that something is blocking the loading of the CSS file – the ERR_CONNECTION_RESET line in this shot: https://snag.gy/R0fxS.jpg

That could be something on your computer, your network, or on the webserver. To work out, you’ll need to use a process of elimination – try a different computer; try from a different network. If it’s the webserver you’ll need to speak to whoever operates that.

David

[DaveParticipant]

David,

Thank you so very much for helping me through this. It was way over my head.

I have tried two different computers with the same results so have a high level of confidence that it is not a local computer issues. I will try this weekend from a different network and that should eliminate the ISP. The only thing left then would be the hosting server.

Thanks again – I let you know how it plays out.

Have a great weekend,
Dave

[BrianParticipant]

Has anyone come up with a solution to this? The thread drops off with no resolution. I am having the same issue with Updraft Plus plugin. I am using this plugin on around 20 sites and have never had this issue. I have tried everything to correct it just as the original post says. Is there a solution? Thank you.

[Dee NutbourneModerator]

Hi Brian,

What version of UpdraftPlus do you currently have installed?

Best Wishes,
David N

[Author]

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