UNABLE TO PARSE JSON FILE

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  • This topic has 9 replies, 2 voices, and was last updated 3 years ago by Bryle Crodua.
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  • January 26, 2022 at 5:21 pm #1340842
    christian mino
    Participant

    Hi, i am trying to migrate currently website to another installation.
    Using your guide, i created the key on destination website,
    but on original website i got this error:

    “Unable to parse JSON file (error 502)” – the original website is on Aruba hosting.
    Can you help me?
    Thanks

    January 26, 2022 at 5:21 pm #1340843
    christian mino
    Participant
    This reply has been marked as moderator-only.
    January 26, 2022 at 5:24 pm #1340848
    christian mino
    Participant

    The exact error is:
    updraft_send_command: error: UpdraftPlus: could not parse the JSON (502)

    January 27, 2022 at 12:57 am #1341196
    Bryle Crodua
    Moderator

    Hi,

    “502 (UpdraftPlus: could not parse the JSON)”

    The usual cause of the error you are getting is a timeout in PHP-FPM. Can you consult your web hosting company to check if that is the case, and what they suggest? (What is the timeout? The default is 60 seconds in PHP-FPM; so the server would have to be hugely overloaded for that… so I suspect there is more to it, but the server admin is the person with the access to find out).

    Regards,
    Bryle

    January 27, 2022 at 3:56 pm #1341843
    christian mino
    Participant

    No this is not the case.
    Kindly give your money back, i can’t use your plugin on this environement.
    Thanks

    January 27, 2022 at 3:57 pm #1341844
    christian mino
    Participant

    There is no any kind of timeout, the error message is ISTANTANEOUS !!!!
    kindly give money back, i don’t have time to waste thanks

    January 27, 2022 at 4:57 pm #1341913
    Bryle Crodua
    Moderator

    Hi Christian,

    If direct site-to-site migration is having issues, have you tried using the other methods?
    See step 3 of our guide – https://updraftplus.com/faqs/how-do-i-migrate-to-a-new-site-location/

    If not, please let us know if you wish to proceed with the refund.

    Thanks,
    Bryle

    January 27, 2022 at 5:07 pm #1341936
    christian mino
    Participant

    Yes i tried, FINALLY I GOT ABOUT 7 different files from your plugin,
    THEN UPLOADED THEM ON NEW WEBSITE, CLICK RESTORING AND NOTHING HAPPENS!!
    When operation has been completed, the WEBSITE IS STILL EMPTY LIKE BEFORE!!!!!!!

    And you copy and paste answers only to WASTING TIME AND MONEY!!!!

    I am starting official PAYPAL MONEY BACK TO GET MY MONEY BACK.

    January 28, 2022 at 5:32 am #1342503
    Bryle Crodua
    Moderator

    Hi Christian,

    Apologies if the plugin did not work as expected for you.

    We can refund the full amount on our if Paypal still hasn’t processed it.

    Best Wishes,
    Bryle

    January 28, 2022 at 6:33 am #1342531
    Bryle Crodua
    Moderator

    Hi Christian,

    I have processed the refund and cancelled the subscription for you now.
    Please allow a few days for the funds to show in your account.

    Best Wishes,
    Bryle

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