Unable to set Dropbox Remote Backup

[LucaParticipant]

Hello Everyone,
I already use Updraft Premium for some of my websites and I was able to configure them to backup to Dropbox however I am having some issues with my last website.

The website is new so I don’t have any content yet, I installed updraft and activated the premium add-ons, no problem there. When I went to set the scheduled backups I was able to configure Google Drive but not Dropbox.

When I select dropbox it sends me to a page to activate the connection and when I click the “Complete Setup” this just seems to refresh the page.

I already tried:
– Disabled all the other plugins
– Full reinstall of WordPress and Updraft
– Copy the URL to another page and open from there instead of clicking the button
– With and without the folder created in Dropbox

None of the above changed the behaviour.

Can someone please help me?

Thank you

[Bryle CroduaModerator]

Hi,

Please can you send us screenshots of the error you are getting and send it using this form – https://updraftplus.com/paid-support-requests/

Regards,
Bryle

[LucaParticipant]

I did but I am getting very slow response, I have a screen recording I can share with the step by step of what is happening

[Dee NutbourneModerator]

Hi,

Apologies for the delay. You should have heard back from one of our team now.

If not, please could you send us a link to the video in a private reply here?

Best Wishes,
David N

[LucaParticipant]

This reply has been marked as private.

[Dee NutbourneModerator]

Hi,

Would it be possible to allow us access to your site, so we can perform some tests directly?
I’m afraid that I have not come across this error before.

If you would prefer, you can open a new support ticket via our form, and ask for the ticket to be assigned to David N. The ticket will then be passed directly to me.

Best Wishes,
David N

[LucaParticipant]

This reply has been marked as private.

[LucaParticipant]

Thank you David for the Help.

In my case the issue was due to Cloudflare caching, once “paused” Cloudflare and purged the cache I was able to configure Dropbox.

SOLVED

[Author]

Posts