Update fails (Renewed licenses)

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  • March 22, 2023 at 10:58 am #1742715
    info4052
    Participant

    We renewed (as every year) our license on a multisite environment. However updates are currently not possible, we tried to click on links to refresh licences on our backend, but the download always fails. I assume there is some licence not updated within updraftplus.com. Can you check please so that we can update?

    March 22, 2023 at 10:58 am #1742716
    info4052
    Participant
    This reply has been marked as moderator-only.
    March 22, 2023 at 1:55 pm #1742820
    Bryle Crodua
    Moderator

    Hi,

    Apologies,

    It appears that our licencing server did not recognise your purchase as a renewal. I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Regards,
    Bryle

    March 22, 2023 at 2:26 pm #1742847
    info4052
    Participant

    Works now, thank you.

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