Updraft plus error 500

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Viewing 14 posts - 16 through 29 (of 29 total)
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  • July 29, 2020 at 3:32 pm #629494
    Bryle Crodua
    Moderator

    Hi Benjamin,

    Sorry, I just went ahead and tested to see if for myself. I am getting the same issue.
    Is it okay to clone the website to our server and test?

    Best Wishes,
    Bryle

    July 30, 2020 at 7:11 am #629936
    Alexis Vallier
    Participant

    Hello thank you a lot, it’s ok for me.

    Do i need to do something or you will clone it alone?

    Thank you again.

    July 30, 2020 at 12:46 pm #630064
    Bryle Crodua
    Moderator

    Hi Benjamin,

    Yes, I will clone on my end.
    Please can disable UpdraftPlus again?

    Thanks,
    Bryle

    July 30, 2020 at 12:56 pm #630078
    Alexis Vallier
    Participant

    Hello,
    I just disabled the plugin is it ok for you?

    July 30, 2020 at 12:58 pm #630080
    Bryle Crodua
    Moderator

    Hi,

    Thank you! Yes, that is okay now.

    Regards,
    Bryle

    August 18, 2020 at 7:35 am #642026
    Alexis Vallier
    Participant

    Hello do you got any update about the problem?

    August 18, 2020 at 12:11 pm #642174
    Bryle Crodua
    Moderator

    Hi Benjamin,

    Apologies for the delay.

    I can’t easily clone the website by the way because the server just goes down after activating UpdraftPlus.
    I know I have asked you before about checking the PHP error log and you said that it was empty. It is possible that the log is not enabled. Can you please ask your host to enable it? Once enabled, we can try activating UpdraftPlus again. We should be able to see the exact cause of the issue from the PHP error log.

    Regards,
    Bryle

    August 19, 2020 at 7:17 am #642809
    Alexis Vallier
    Participant

    i will send you the log

    August 19, 2020 at 8:15 am #642840
    Alexis Vallier
    Participant

    I activate it but for now nothing in log. However i’ve had an error 500

    August 19, 2020 at 12:23 pm #642992
    Bryle Crodua
    Moderator

    Hi Benjamin,

    Do you manage your own server or you are serving your website from a hosting company?
    As mentioned previously, 500 error codes are server-side errors and server admin should be able to tell what is causing this issue.

    Regards,
    Bryle

    August 25, 2020 at 8:11 am #646735
    Alexis Vallier
    Participant

    HEllo
    From a hosting company. I just asked them but they don’t got error or log about that…

    August 25, 2020 at 11:52 am #646886
    Bryle Crodua
    Moderator

    Hi Benjamin,

    Do you have any other hosting account you can try to migrate your website?
    We could test it on our UpdraftClone server.

    Regards,
    Bryle

    August 25, 2020 at 12:07 pm #646903
    Alexis Vallier
    Participant

    Yes i have other hosting account but how can i migrate the website without your plugin

    August 25, 2020 at 4:17 pm #647034
    Bryle Crodua
    Moderator

    Hi Benjamin,

    I’m not sure why your host does not have any log on their server. Can you ask them to enable PHP error log? So we can trace what is causing the site to show 500 error.

    Regards,
    Bryle

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