UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Updraftplus CRASHED
- This topic has 8 replies, 2 voices, and was last updated 10 years, 9 months ago by udadmin.
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AuthorPosts
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January 18, 2014 at 11:18 am #18011MartinParticipant
Hello,
I have avery curious Problem. After i have deactivatet the plugin i have activatet. Then i have many Problems.
I don´t can click anything. No function available. No Log available.
The whole admin page is destroyed when I run the settings of updraftplus. See screenshot https://www.msedv24.de/updraftplus_problem.jpgI have deinstalled an installed, I have deleeted all Folders of updraft an reinstalled. Nothing helps.
Can you help me please?
Martin
January 18, 2014 at 11:26 am #18538udadminKeymasterIf you “View Source” in your web browser, and then go to the bottom of the source, are any errors showing?
Send me your WP login details to [email protected] if you want me to take a look.
David
January 18, 2014 at 12:21 pm #18539MartinParticipantCode:<b>Fatal error</b>: Cannot unset string offsets in <b>C:\xampp\htdocs\corayamulti\wp-content\plugins\updraftplus\addons\multisite.php</b> on line <b>42</b><br />This is a local installation on my locelhost (Xampp). Do you know about Teamviewer Remote Support? https://www.teamviewer.com/en/ ?
January 18, 2014 at 12:35 pm #18540udadminKeymasterHi,
Hmmm. I think this might be possible if you press the “Wipe Settings” button on a multisite install before you have ever saved any settings. Is that possibly what you did?
To fix it, open up wp-content/plugins/updraftplus/addons/multisite.php in a text editor. Go to line 42. It is this:
Quote:if (isset($tmp[$option])) unset($tmp[$option]);Delete that line, and replace it with these 5 lines:
Quote:if (is_array($tmp)) {
if (isset($tmp[$option])) unset($tmp[$option]);
} else {
$tmp = array();
}Then re-visit the UpdraftPlus settings page, and press the “Wipe Settings” button again.
If that doesn’t work, then I can log in. I don’t have TeamViewer, but can use Chrome. If you run the Google Chrome webbrowser, then go to the Extensions and install the “Chrome Remote Desktop” extension.
David
January 18, 2014 at 12:56 pm #18541MartinParticipantHi David,
It works. Great job. Great Support.Thank you verry much for the Help. So i can try de Clone/Migration.
Martin
January 18, 2014 at 4:05 pm #18542MartinParticipantNext Problem Migration:
Fatal error: Out of memory (allocated 43515904) (tried to allocate 154380322 bytes) in /homepages/29/XXXXXXX/htdocs/msedv/multi/wp-admin/includes/file.php on line 664
It cames after the “uploads” was 245MBSite is down: https://www.msedv24.de
Any Idea??
January 18, 2014 at 4:48 pm #18543udadminKeymasterHi,
Your PHP install is configured with a maximum of 40Mb of memory allowed for any script. That’s far too low for a modern WordPress site. Change it to 256Mb or more.
David
February 8, 2014 at 12:22 am #18590MartinParticipantHi David,
i have a new Webserver (with 256MB).
But, the migration doesn’t work. I am very frustrated and disappointed.
I paid a lot of money but so many Problems.Where can i send you the Logfile?
The Location is:
https://s511947180.online.de/wordpress/
Site is crashed.
Martin
February 8, 2014 at 7:37 am #18591udadminKeymasterHi Martin,
Please send log files to: [email protected]
If you also send the WP and FTP passwords for the source and destination sites, then I can complete the migration for you.
The error currently shown, about a lack of database connection, probably means that you ticked the box to transfer the wp-config.php file. If you did, then please look again at the relevant article – https://updraftplus.com/faqs/when-i-restore-wordpress-core-should-i-include-wp-config-php-in-the-restoration/ – “If you are performing a migration (i.e. move to a different URL), rather than a restoration, then it is always wrong to use this option.”
David
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