UpdraftPlus persistent nag after purchase

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  • #262751
    Dominick
    Participant

    The “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.” nag will not go away from my WordPress back end, even though I’ve renewed. I tried deleting and reinstalling the plugin with no luck. The nag isn’t there for my other sites. Any suggestions?

    #262783
    Bryle Crodua
    Moderator

    Hi Dominick,

    Apologies.

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

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