Upgrade Coupon Not Working

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    Posts
  • February 14, 2019 at 11:55 am #348407
    minoorani78
    Participant

    Hello,

    I want to upgrade my license (from 2 to 10). When I try to enter coupon code it does not accept it.

    My order number is:

    Order #304771

    Kindly advise.

    Thanks.

    February 15, 2019 at 4:18 pm #348908
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the late reply.

    Please can us a message using this form – https://updraftplus.com/paid-support-requests/

    Regards,
    Bryle

    February 16, 2019 at 8:28 am #349191
    minoorani78
    Participant

    Hello,

    The link that you sent me has no option relevant to my query. I find your website utterly confusing. There should be a customer support email address.

    Anyways.

    The problem is (Order #304771 dated September 11, 2018) I want to upgrade my license from 2 to 10. You website is charging me full cost which is $95. I tried to apply discount code (26 weeks one) but the form is not accepting it.

    What is wrong? Can you please check it at your back-end?

    Please try to communicate through this forum or email. That form page is ridiculous.

    Kindly get back to me ASAP as I have to start work on several projects.

    Thanks & Regards,

    February 18, 2019 at 7:49 pm #350082
    udadmin
    Keymaster

    Hi,

    Apologies for the delay in replying. Are you logged in whilst trying to use the coupon? You must be logged in, because otherwise the system has no way to identify your previous order.

    David

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