UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Version: 2.16.62.25 stalls then dies
- This topic has 12 replies, 3 voices, and was last updated 2 years, 6 months ago by Bryle Crodua.
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AuthorPosts
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October 7, 2021 at 11:12 pm #1243661thomas.priceParticipant
Like numerous other clients, I also am experiencing Version: 2.16.62.25 stalling then dying.
Please fix this issue.October 7, 2021 at 11:12 pm #1243662thomas.priceParticipantThis reply has been marked as moderator-only.October 8, 2021 at 11:35 am #1244053Bryle CroduaModeratorHi,
Please can you provide us more information about the issue you are experiencing?
A screenshot of the error message would be great. If it has something to do with the backup, please send us a copy of the backup log so I can forward it to our development team.Thanks,
BryleOctober 8, 2021 at 1:05 pm #1244111FrancoisParticipantHi! I am having similar problems this morning. I have about 30 sites that are on different servers and all running this latest version of UpdraftPlus. And all of them sent me different reports. It’s like sending false positive for some reason. Can you inspect, please?
October 8, 2021 at 4:07 pm #1244335Bryle CroduaModeratorHi Francois,
Please can you send us a copy of the backup? Also, if you are using Dropbox as remote storage there is a current problem with Dropbox API causing the issue.
Thanks,
BryleOctober 8, 2021 at 4:40 pm #1244368FrancoisParticipantHi Bryle, thank you for the quick answer. All my sites are being backed up on Dropbox (Pro Account) so no storage problem there.
We will wait for a fix. Just hopes it comes soon enough.
Stay safe! FrançoisOctober 8, 2021 at 9:44 pm #1244604thomas.priceParticipantI have also tried reducing the file split to 100MB.
The result was the same.
There is plenty of disk space on the host.Errors
The backup is being aborted for a repeated failure to progress.
Time taken:1 hours, 12 minutes, 21 seconds
Uploaded to:Google DriveExtract of Log
0000.035 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.16.62.25 WP: 5.8.1 PHP: 7.2.34 (litespeed, Linux cp-qh02.syd02.ds.network 3.10.0-962.3.2.lve1.5.27.el7.x86_64 #1 SMP Sat Nov 30 02:18:52 EST 2019 x86_64) MySQL: 10.3.25-MariaDB-log-cll-lve (max packet size=26214400) WPLANG: en_AU Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 79.9M | 82.5M) multisite: N openssl: OpenSSL 1.1.1d 10 Sep 2019 mcrypt: Y LANG: ZipArchive::addFile: Y
0000.182 (0) Free space on disk containing Updraft’s temporary directory: 298768.8 MB
0000.220 (0) Tasks: Backup files: 1 (schedule: daily) Backup DB: (schedule: daily)
0000.222 (0) Processed schedules. Combining jobs from identical schedules. Tasks now: Backup files: 1 Backup DB: 1
0000.248 (0) Requesting semaphore lock (fd) (apparently via scheduler: last_scheduled_action_called_at=1633647628, seconds_ago=71677)
0000.253 (0) Semaphore (fd, wptn_options) was stuck, set lock time to 2021-10-08 18:55:05
0000.258 (0) Semaphore (fd, wptn_options) reset to 1
0000.260 (0) Set semaphore last lock (fd) time to 2021-10-08 18:55:05
0000.261 (0) Semaphore lock (fd) complete
0000.268 (0) Backup run: resumption=0, nonce=de15a811f4bd, file_nonce=de15a811f4bd begun at=1633719305 (0s ago), job type=backup
0000.270 (0) Scheduling a resumption (1) after 300 seconds (1633719605) in case this run gets aborted
0000.305 (0) Checking if we have a zip executable available
0000.307 (0) Testing: /usr/bin/zip
0000.333 (0) Output: zip warning: binziptest/test.zip not found or empty
0000.339 (0) Output: adding: binziptest/subdir1/ (in=0) (out=0) (stored 0%)
0000.342 (0) Output: adding: binziptest/subdir1/subdir2/ (in=0) (out=0) (stored 0%)
0000.343 (0) Output: adding: binziptest/subdir1/subdir2/test.html (in=131) (out=107) (deflated 18%)
0000.344 (0) Output: total bytes=131, compressed=107 -> 18% savings
0000.371 (0) Output: adding: binziptest/subdir1/subdir2/test2.html (in=138) (out=113) (deflated 18%)
0000.374 (0) Output: total bytes=269, compressed=220 -> 18% savings
0000.397 (0) Working binary zip found: /usr/bin/zip
0000.400 (0) Zip engine: found/will use a binary zip: /usr/bin/zip
0000.402 (0) Creation of backups of directories: beginning
0000.407 (0) Beginning creation of dump of plugins (split every: 300 MB)
0003.799 (0) Total entities for the zip file: 1827 directories, 9976 files (0 skipped as non-modified), 134.2 MB
…
0761.335 (1) Beginning creation of dump of uploads (split every: 300 MB)
0761.336 (1) File exists (/home…../updraft/backup_2021-10-09-0455_…..-uploads3.zip.tmp), but was apparently not modified within the last 30 seconds, so we assume that any previous run has now terminated (time_mod=1633719645, time_now=1633720066, diff=421)
…
1182.049 (2) Beginning creation of dump of uploads (split every: 300 MB)
1182.050 (2) File exists (/home…../updraft/backup_2021-10-09-0455_…..-uploads3.zip.tmp), but was apparently not modified within the last 30 seconds, so we assume that any previous run has now terminated (time_mod=1633719645, time_now=1633720487, diff=842)
…
1655.449 (3) Beginning creation of dump of uploads (split every: 300 MB)
1655.451 (3) File exists (/home5…../updraft/backup_2021-10-09-0455_…..-uploads3.zip.tmp), but was apparently not modified within the last 30 seconds, so we assume that any previous run has now terminated (time_mod=1633719645, time_now=1633720960, diff=1315)
…
3995.013 (9) Beginning creation of dump of uploads (split every: 300 MB)
3995.014 (9) File exists (/home5…../updraft/backup_2021-10-09-0455_…..-uploads3.zip.tmp), but was apparently not modified within the last 30 seconds, so we assume that any previous run has now terminated (time_mod=1633719645, time_now=1633723300, diff=3655)
…
4341.921 (10) [Updraftplus] The backup is being aborted for a repeated failure to progress.
4341.922 (10) An error condition has occurred for the first time during this job
4341.923 (10) [Info] Lock option (updraft_lock_de15a811f4bd, wptn_options) released
4341.937 (10) Sending email (‘Incomplete’) report …October 8, 2021 at 10:03 pm #1244610thomas.priceParticipantMore extracted from the same log above
0192.088 (0) Did not find any files in the zip: backup_2021-10-09-0455_Audax_Australia_de15a811f4bd-uploads.zip.tmp
0192.091 (0) Created uploads zip (0) – 305900.7 KB in 141.5 s (2161.8 KB/s) (checksums: sha1: 4277d3cc9ea79942735b62fa8c90397b74b28965, sha256: 09c17ba0eba0097e80394766df29b2408f8d2adb5ec8040e248d862e21f15def)
0192.094 (0) Adding batch to zip file (UpdraftPlus_BinZip): over 2.0 seconds have passed since the last write (0 MB, 1 (3024) files added so far); re-opening (prior size: 0 KB)
0192.113 (0) backup_2021-10-09-0455_…-uploads2.zip.tmp: size is now: 0.00 MB
0192.120 (0) Zip: backup_2021-10-09-0455_…-uploads2.zip.tmp: 3100 files added (on-disk size: 12.5 KB)
0192.123 (0) Adding batch to zip file (UpdraftPlus_BinZip): over 25 MB added on this batch (28.6 MB, 14496 files batched, 108 (3132) added so far); re-opening (prior size: 12.5 KB)
0198.713 (0) backup_2021-10-09-0455_…-uploads2.zip.tmp: size is now: 28.70 MB
0198.718 (0) A useful amount of data was added after this amount of zip processing: 6.7 s (normalised: 5.9 s, rate: 4354.2 KB/s)
0198.720 (0) Performance is good – will increase the amount of data we attempt to batch (time=6.7313809394836, normalised_time=5.8794064075323, max_time=198.70140099525, data points known=1, old_max_bytes=26214400, new_max_bytes=209715200)
0198.726 (0) Zip: backup_2021-10-09-0455_…-uploads2.zip.tmp: 3200 files added (on-disk size: 29347.2 KB)
0198.732 (0) Zip: backup_2021-10-09-0455_…-uploads2.zip.tmp: 3300 files added (on-disk size: 29347.2 KB)
0198.738 (0) Zip: backup_2021-10-09-0455_…-uploads2.zip.tmp: 3400 files added (on-disk size: 29347.2 KB)
…Note: the on-disk size: 29347.2 KB is incorrect. It is actually 2GB not 29MB.
Is this where the problem lies?October 8, 2021 at 10:12 pm #1244614thomas.priceParticipant0198.720 (0) Performance is good – will increase the amount of data we attempt to batch (time=6.7313809394836, normalised_time=5.8794064075323, max_time=198.70140099525, data points known=1, old_max_bytes=26214400, new_max_bytes=209715200)
Is there a way I can avoid changing the max_bytes from 26214400 to 209715200?
Is this increase excessive?October 9, 2021 at 3:51 pm #1244998Bryle CroduaModeratorHi Thomas,
Sorry for the delay.
Please can you send us full backup log please?
I will ask one of our developers to check.Thanks,
BryleOctober 9, 2021 at 9:43 pm #1245180thomas.priceParticipantThis reply has been marked as private.October 13, 2021 at 9:39 pm #1248354thomas.priceParticipantHi Bryle,
I see you are trialling a fix with others.
Does that mean there will be a release for this issue soon?October 14, 2021 at 11:11 am #1248787Bryle CroduaModeratorHi Thomas,
Our developers are working on a fix.
Thanks,
Bryle -
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