websites not renewing to available licences

[info3066Participant]

Hello,

Several of my sites have the status: Expired updates subscription. They were part of my (first) Business (10 sites) subscription.
I want to renew them to available licences in my Premium subscription.

But that doesn’t seem to work when reconnecting inside the wordpress dashboards that keep showing “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”

I hope you can ‘release’ the 5 sites in question so that I can reconnect?

best regards!

[Bryle CroduaModerator]

Hi,

It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

If you want to remove/release a license, please see FAQ here – https://updraftplus.com/faqs/how-can-i-release-re-cycle-a-licence/

Best Wishes,
Bryle​​

[info3066Participant]

TYVM Bryle!

[Author]

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