Your paid access to UpdraftPlus updates for this site has expired

[PeterParticipant]

Hi,
although I purchased a new license I still get the message “Your paid access to UpdraftPlus updates for this site has expired”. This is relevant for the domains beste-tipps-zum-deutsch-lernen.com and learn-german-smarter.com

Biest;
—Peter

[PeterParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

Apologies. It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

Best Wishes,
Bryle

[KarinParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi Karin,

Please can you provide me your UpdraftPlus.com email address? So I can check on your account.

Regards,
Bryle

[KarinParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi Karin,

Thank you! It appears that your UpdraftPlus Premium license has expired just recently 2020-06-13.

Please note that UpdraftCentral Cloud, UpdraftVault and UpdraftPlus Premium are different products and requires separate licenses.

Best Wishes,
Bryle

[mail24Participant]

Hello Bryle,
I have renewed my license for the SFTP/SCP-Plugin 3 months ago.
Since then, my UpdraftPlus-Account displays the correct expiry Date in 2021.
Until today the backup worked all fine. Then I upgraded to 5.4.2 and now I get the following message:
“Your paid access to UpdraftPlus updates for 2 add-ons on this site has expired. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”
I have tried to renew connection and deactivate/reactivate the plugin, nothing helped.
It seems that other people have the same problem.
Could you please fix that? The affected site is http://www.petzold-planung.de

Thank you and best regards,
Martin Petzold

[mail24Participant]

Hello Bryle,
I also have removed UpdraftPlus completely and reinstalled it following this instruction:

Installing your purchase of UpdraftPlus Premium or individual add-ons

No change, still getting the same message.
What is the problem?
Best regards,
Martin

[Bryle CroduaModerator]

Hi Martin,

Please can you provide me your UpdraftPlus.com email address? So I can check on your account.

Regards,
Bryle

[mail24Participant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi Martin,

Apologies. It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

Best Wishes,
Bryle

[mail24Participant]

Ok, thank you for fixing this, the addon is working again.

Regards,

Martin

[Author]

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